Grayce Murphy
Tempe,AZ
Summary
Experienced host with strong customer service skills and proven ability to enhance guest experiences. Expertise in effective time management and problem-solving, contributing to seamless service flow in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Host
Burbon Belly Hospitality
12.2021 - Current
- Enhanced guest experiences by warmly greeting and seating visitors upon arrival.
- Monitored wait times, providing updates to guests to ensure optimal satisfaction.
- Resolved guest inquiries and complaints, ensuring high service quality and guest satisfaction.
- Trained new hosts on operational procedures and standards for customer service excellence.
- Optimized reservation system, enhancing seating arrangements and streamlining service flow.
- Coordinated with kitchen staff to communicate guest preferences and special requests effectively.
- Maintained cleanliness and organization of host area to comply with health standards.
- Collaborated with management to refine hosting processes, boosting overall workflow efficiency.
- Collaborated with management to gather guest feedback, improving overall guest experiences.
- Built positive relationships with other front-of-house and kitchen staff.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Supported team initiatives by fulfilling assigned tasks.
- Handled a high volume of incoming calls during peak hours to ensure efficient communication.
Education
Bachelor of Science - Criminology
Arizona State University
Tempe, AZ01-2028
Skills
- Customer service
- Guest relations
- Conflict resolution
- Effective time management
- Team collaboration
- Communication techniques
References
Mike Carl - 630-550-8210
Andy Baum - 630-835-8347
Timeline
Host
Burbon Belly Hospitality
12.2021 - Current
Bachelor of Science - Criminology
Arizona State University