Graycen Temple
Frisco
Summary
Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Overview
4
4
years of professional experience
Work History
Keyholder/Manager
Bath and Body Works, Limited Brands
Frisco
02.2022 - Current
- Assisted store manager with interviewing, hiring and training new keyholder staff.
- Organized and maintained inventory levels by reordering merchandise when necessary.
- Supervised the daily activities of all employees to ensure compliance with company policies and procedures.
- Developed weekly work schedules for keyholders based on customer traffic patterns.
- Monitored cash register transactions to verify accuracy of funds received and change given out.
- Conducted monthly inventory audits to ensure accurate stock records were kept up-to-date.
- Maintained a safe working environment for employees by enforcing safety regulations and conducting regular safety inspections.
- Resolved customer complaints in a professional manner while upholding company policy.
- Performed opening and closing duties such as counting money, checking registers for accuracy, setting alarms and locking doors.
- Analyzed sales data from POS system to identify trends in product purchases or customer preferences.
- Recognized potential shoplifters or fraudulent activity by monitoring customers closely while they shopped.
- Promoted upcoming events or special offers through direct communication with customers.
- Provided excellent customer service by responding promptly to inquiries or requests.
- Tracked employee attendance records accurately in order to manage payroll costs efficiently.
- Communicated regularly with store management regarding any changes in store operations or security protocols.
- Maintained cleanliness of the store premises including dusting shelves, mopping floors and organizing displays.
- Completed various administrative tasks such as filing documents, answering phone calls and updating databases.
- Managed employee evaluations, disciplinary actions, promotions and terminations as needed.
Kitchen Manager
Torchy's Tacos
Frisco
09.2022 - 01.2023
- Developed and implemented kitchen policies, procedures and quality standards.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained employees on cooking techniques, safety standards and performance strategies.
Kitchen Manager
Chicago Dogs
Frisco
04.2022 - 08.2022
- Developed and implemented kitchen policies, procedures and quality standards.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
Education
High School Diploma -
Heritage High School
Frisco, TX06-2018
Skills
- Employee Scheduling
- Task Delegation
- Strong leadership
- Team Management
- Staff Oversight
- Product Demonstrations
- Customer Service Management
- Front end operations
- Daily Reporting
- Bank Deposits
- Workplace Safety
- Inventory Monitoring
- Cash Handling
- Product ordering
- Loss prevention strategies
- Staff Training
- Store maintenance
- Promotional planning
Timeline
Kitchen Manager
Torchy's Tacos
09.2022 - 01.2023
Kitchen Manager
Chicago Dogs
04.2022 - 08.2022
Keyholder/Manager
Bath and Body Works, Limited Brands
02.2022 - Current
High School Diploma -
Heritage High School