Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Alvelo

Wallingford,CT

Summary

Proven track record in fast-paced environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, utilizing strong interpersonal and problem-solving abilities.

Overview

4
4
years of professional experience

Work History

Keyholder/Manager

Octane Printing LLC
07.2024 - Current
  • Assisted in daily store operations and customer service functions.
  • Opened inventory boxes and restocked shelves.
  • Coordinated special events such as product launches or sales promotions to attract new customers.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.

Title Insurance Processor

Celebration Title Group
06.2022 - 12.2022
  • Processed insurance documents with attention to detail, ensuring compliance with industry regulations.
  • Coordinated communication between clients and underwriters, facilitating timely resolution of inquiries.
  • Verified accuracy of policy information, contributing to consistent and reliable data management.
  • Posted payments to accounts and maintained records.

Package Handler

FedEx Ground
01.2022 - 05.2022
  • Operated material handling equipment for efficient package sorting and distribution.
  • Collaborated with team members to optimize workflow and reduce processing time.
  • Conducted quality checks to ensure packages met company standards before shipment.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Education

Certificate/License -

City Bartenders
New Haven, CT
09-2025

Certificate/License -

LJB Security Training
East Haven, CT
04-2025

High School Diploma -

Mark T. Sheehan High School
Wallingford, CT
06-2020

Skills

  • Store operations
  • Team management
  • Employee scheduling
  • Cash handling
  • Insurance terminology
  • Policy review
  • Organizational skills
  • Adaptability

Timeline

Keyholder/Manager

Octane Printing LLC
07.2024 - Current

Title Insurance Processor

Celebration Title Group
06.2022 - 12.2022

Package Handler

FedEx Ground
01.2022 - 05.2022

Certificate/License -

City Bartenders

Certificate/License -

LJB Security Training

High School Diploma -

Mark T. Sheehan High School

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