Summary
Overview
Work History
Education
Skills
Timeline
Server

Grayci Ellis

Edmond ,OK

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Bricktown Brewery. Proven ability to enhance guest experiences through effective multitasking and attentive service. Skilled in point of sale operations and guest engagement, consistently ensuring high satisfaction levels during peak periods.

Overview

5
5
years of professional experience

Work History

Server

Bricktown Brewery
07.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Host

Bricktown Brewery
07.2021 - 04.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Cashier

Ace Hardware
07.2020 - 07.2021

I checked out customers and would occasionally help them find things they were looking for, and I would help put up new displays of merchandise.

Education

High School Diploma -

Edmond Memorial High School
Edmond, OK
05.2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Supply restocking
  • Quality control
  • Food safety practices
  • Performance improvement
  • Table bussing
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Dining area maintenance
  • Allergy awareness
  • Order management
  • Beverage preparation
  • Tableside etiquette
  • Task prioritization
  • Guest seating
  • Food sales and promotion
  • Table setting
  • Bill computation
  • Front-of-house display creation

Timeline

Server

Bricktown Brewery
07.2021 - Current

Host

Bricktown Brewery
07.2021 - 04.2025

Cashier

Ace Hardware
07.2020 - 07.2021

High School Diploma -

Edmond Memorial High School
Grayci Ellis