Graycie Smith
Glenpool,OK
Summary
Proven Detention Officer at Tulsa County Sheriff's Office, adept in emergency response and crisis management, significantly improved facility safety through meticulous inspections. Skilled in de-escalation techniques and physical restraint, showcasing exceptional problem-solving and mental alertness. Demonstrated ability to enhance public safety and inmate well-being, underpinned by a strong foundation in security procedures and first aid certification.
Overview
4
4
years of professional experience
Work History
Detention Officer
Tulsa County Sheriff's Office
08.2023 - Current
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Attended to feeding, housing, and physical well-being of inmates.
Tire and Lube Technician
Bristow Tire & Auto Service
03.2021 - 08.2023
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
- Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Maintained high standards of cleanliness in the work area to promote a safe environment for both employees and customers.
- Trained new technicians in company procedures and best practices, contributing to a high-performing team environment.
- Performed regular inspections of tire inventory and ordered new tires to maintain stock level.
Receptionist
Bristow Tire & Auto Service
03.2021 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Tracked important information in Quickbooks spreadsheets and ran reports or generated graphs using data.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Associate of Arts - Criminal Justice
Tulsa Community College
Tulsa, OK05.2025
High School Diploma -
Glenpool High School
Glenpool, OK05.2023
Skills
- Patience and Tolerance
- Emergency Response
- Physical restraint
- Behavioral observation
- De-Escalation Techniques
- Security Procedures
- Report Preparation
- Mental Alertness
- Crisis Intervention
- Crisis Management
- First Aid Certification
- Public Safety
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Decision-Making
- Record maintenance
- Trained in defensive tactics
- Conflict resolution skills
- Multitasking
- Problem-solving abilities
- Team Coordination
- Team building
- Supervisory skills
- First aid and CPR certified
- Telephone skills
- Organization skills
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Bookkeeping
- Positive and professional
Timeline
Detention Officer
Tulsa County Sheriff's Office
08.2023 - Current
Tire and Lube Technician
Bristow Tire & Auto Service
03.2021 - 08.2023
Receptionist
Bristow Tire & Auto Service
03.2021 - 08.2023
Associate of Arts - Criminal Justice
Tulsa Community College
High School Diploma -
Glenpool High School
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