GRAYLON JEFFERSON
Lakeland,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Campus and Community
New Beginnings High School
Lakeland, Florida
12.2023 - Current
- Coordinated resources across departments to maximize productivity levels.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Served as a public spokesperson at industry events or conferences.
- Managed existing partner relationships by providing support through regular communication and problem resolution.
- Created content for various social media platforms including Facebook, Twitter, Instagram, LinkedIn, YouTube, and Google+.
- Developed and implemented communication strategies to maximize media coverage of events, products, and services.
Social Media/Brand Manager
Self-employeed
01.2023 - Current
- Worked with creative teams to design logos, packaging designs, advertisements, digital experiences and more.
- Established metrics to measure the success of each marketing activity or campaign.
- Monitored online conversations about the brand across various channels such as social media platforms and forums.
- Developed partnerships with influencers in relevant industries to promote the brand's message through their channels.
- Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
Leadership Coach
Self-employeed
Orlando, FL
01.2023 - Current
- Developed strategies for improving organizational culture through enhanced leadership practices.
- Facilitated executive coaching sessions with key stakeholders.
- Provided feedback and guidance on leadership performance issues.
- Advised influencers from sports, politics, and corporate organizations on strategies for enhancing team morale and productivity.
- Facilitated pinnacle executive leadership programs through in-person, virtual and blended settings.
Client Relationship Manager
Subsplash
Remote, Florida
11.2021 - 01.2023
- Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value.
- Retained clients to build brand awareness and generate leads while managing internal and external product marketing campaigns and programs.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Youth Director of Communications/Pastor of Student Ministries
National Community Church
07.2020 - 04.2021
- Established and maintained relationships with mainstream, tech and organization to support communications objectives for students.
- Implemented policies and guidelines that governed content accuracy and branding standards.
- Built and strengthened relationships with members of media in order to promote positive coverage.
- Managed media relations and campaigns to address public communications for a variety of situations.
- Managed company Facebook, Twitter, Instagram and LinkedIn social media platforms to promote brand and foster public engagement.
- Represented company at multiple public forums and youth conferences.
Internship Student
Grace City Church
08.2018 - 07.2020
- Evaluated and contributed to creative team ideas and translated into actionable project plans.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Worked closely with guests and speakers and speakers some VIP, or celebrity, with high degree of respect for privacy.
- Interacted with local community, building relationships with civic organizations and other churches.
Fulltime Student
Southeastern University
08.2018 - 07.2020
- Followed school and classroom policies, regulations, dress codes and schedules.
- Formed study groups to support exam preparation.
- Supported teachers with classroom and lab preparations as requested.
Admissions Specialist
Full Sail University
04.2015 - 04.2018
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Collected and logged client feedback about service experience to identify areas for improvement.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained office calendars to track important dates and deadlines.
Education
Bachelor of Science - Ministerial Leadership
Southeastern University
05.2021
License 4-40 -
Central Insurance SchoolState
04.2021
Skills
- Social Media Management
- Strategy development
- Communications strategies
- Building media relations
- Strategic leadership
Certification
- Pastoral Training Certificate
Timeline
Director of Campus and Community
New Beginnings High School
12.2023 - Current
Social Media/Brand Manager
Self-employeed
01.2023 - Current
Leadership Coach
Self-employeed
01.2023 - Current
Client Relationship Manager
Subsplash
11.2021 - 01.2023
Assistant Youth Director of Communications/Pastor of Student Ministries
National Community Church
07.2020 - 04.2021
Internship Student
Grace City Church
08.2018 - 07.2020
Fulltime Student
Southeastern University
08.2018 - 07.2020
Admissions Specialist
Full Sail University
04.2015 - 04.2018
Bachelor of Science - Ministerial Leadership
Southeastern University
License 4-40 -
Central Insurance SchoolState
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