Grayson Becker
Ankeny
Summary
Results-driven professional experienced in customer service and sales. Adept at analyzing issues, collaborating with teams, and implementing process improvements that boost efficiency and enhance customer experiences.
Overview
9
9
years of professional experience
Work History
Customer excellence representative
American Equity
West Des Moines
08.2024 - Current
- Assisted clients with inquiries and policy information.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Analyzed complex problems to identify effective solutions for operational challenges.
- Collaborated with team members to streamline processes and improve efficiency.
Electronics Sales Associate
Target
Ankeny
10.2022 - 04.2024
- Assisted customers in locating electronics products and providing recommendations.
- Processed transactions efficiently using the point of sale system.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Executed daily opening and closing procedures for the electronics department.
Senior Editor
North American Review
Cedar Falls
05.2017 - 05.2019
- Moved from intern to senior editor during my time with the organization.
- Tasked with interpreting and creating keynote visuals for multiple published works.
- Edited and refined submissions for clarity and style consistency.
Education
Bachelor of Arts - English And Philosophy
University of Northern Iowa
Cedar Falls, IA05-2019
Skills
- Customer service
- Problem solving
- Process improvement
- Policy interpretation
- Attention to detail
- Effective communication
- Performance tracking
- Written communication
Affiliations
Generated, supervised, and saw to completion the claims department's "indemnification" project. Helping prevent future escalation and loss of funds on 3,000+ American Equity accounts.
Timeline
Customer excellence representative
American Equity
08.2024 - Current
Electronics Sales Associate
Target
10.2022 - 04.2024
Senior Editor
North American Review
05.2017 - 05.2019
Bachelor of Arts - English And Philosophy
University of Northern Iowa