Grayson Haygood
Henderson,TX
Summary
Driven professional with a robust background in customer service and IT troubleshooting, notably at Verizon. Excels in enhancing customer satisfaction through exceptional service and efficient problem-solving. Skilled in POS system operation, teamwork, managing high-pressure situations and service delivery.
Overview
3
3
years of professional experience
Work History
Sales Associate
Verizon
05.2023 - Current
- Deliver exceptional customer service to all Verizon customers as a Sales Associate.
- Specialize in various tasks daily, including: IT troubleshooting, Managing Purchase Order Systems (PoS), Utilizing ticketing systems for efficient issue resolution
- Proficient in explaining complex concepts and situations in a manner easily understandable to customers.
Car Hop
Sonic
11.2022 - 04.2023
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
Host
Jalapeno Tree Restaurant
06.2021 - 08.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
M.D. - Computer Science
University of Texas At Tyler
Tyler, TX05.2030
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Problem-Solving
- Excellent people skills
- Verbal/written communication
- POS System Operation
- IT Troubleshooting
Timeline
Sales Associate
Verizon
05.2023 - Current
Car Hop
Sonic
11.2022 - 04.2023
Host
Jalapeno Tree Restaurant
06.2021 - 08.2021
M.D. - Computer Science
University of Texas At Tyler
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