Grayzel Grantham

A Panda Express Shift Lead is responsible for overseeing daily operations during their shift, ensuring a positive customer experience, and maintaining a clean and well-organized restaurant. They also manage team members, handle financial transactions, and assist with food preparation.

Operational Management:

• Shift Supervision:
  
  Directing and guiding staff during their shift, ensuring all tasks are completed efficiently and effectively.
• Guest Experience:
  
  Maintaining a high standard of customer service, greeting customers warmly, and ensuring their satisfaction.
• Cleaning and Organization:
  
  Maintaining a clean, safe, and organized restaurant environment, adhering to food safety standards and regulations.

Team Management:

• Teamwork:
  Working collaboratively with other staff members to ensure smooth shift operations.
• Training and Development:
  Assisting in training new employees and providing guidance to team members.
• Conflict Resolution:
  Addressing and resolving any issues or conflicts that may arise within the team.

Financial Responsibilities:

• Cash Handling:
  Managing cash transactions, ensuring accuracy and proper procedures are followed.
• Inventory Management:
  Assisting with stocking and maintaining inventory levels, preventing shortages and waste.
  
  Food Preparation:
• Basic Food Skills:
  
  Possessing basic cooking skills and the ability to prepare Panda Express dishes, including fried rice, chow mein, and main entrees.
• Quality Control:
  
  Ensuring food quality and consistency, following recipes and cooking procedures accurately.

Additional Responsibilities:

• Communication: Communicating effectively with managers and staff, providing updates and instructions.
• Safety: Following food safety guidelines and procedures, ensuring a safe and hygienic work environment.
• Adaptability: Being able to adapt to a fast-paced environment and changing priorities.

• Received picking orders from supervisors and accurately located products in warehouses.
• Verified conformance of picked products with order sheets provided. Inspected products for quality and proper working condition. Isolated and reported damaged items to supervisors.
• Operated forklifts and hand equipment to move packed materials to shipment pallets. Submitted packaging documents to delivery personnel.
• Entered picking, packing, and loading information into Amazon database. Managed daily production and packing records.
• Maintained high levels of productivity while adhering to strict safety practices.
• Worked effectively with other team members to meet and exceed daily goals.

AMAZON WAREHOUSE, Stower

• Scanned products with handheld scanners; placed merchandise into bar-coded shelf locations in preparation for customer ordering.
• Visually inspected all items for accuracy and damage prior to shelf placement.
• Continually accomplished or surpassed production goals while ensuring exceptional standards of quality and safety.
• Promoted to Warehouse Associate position based on outstanding job performance and cooperation with other team members.

- Balanced the cash registers, the daily receipts, the lottery tickets, the money order and all checks, etc.

- Answered phone calls for customer service. Processed customer's grocery orders, made change for purchases.

- Stock shelves and keep the store neat

- Resolve all customer complaints in a professional manner while prioritizing customer satisfaction

- Keep work place neat and organized 100% of the time

- Managed inventory and ensured food was stocked and in designated area

- Utilized time to perform several duties simultaneously

Provide excellent customer service.

Managing the flow of guests in and out of the location.

Answered phone calls for customer service.

Assisted and organized customers picked up/ dropped off clothes.

Ensuring the register is accurate.

Earned management trust by serving as key holder, responsibly opening and closing store.

Provide excellent customer service on the selling floor, in the fitting room, and at the Point of Sale (PoS) systems.

Handled garments that arrived daily.

Unloaded the truck.

Opened and Unpacked merchandise.

Stocked and replenished merchandise on the selling floor.

Kept the sales and service areas tidy and well-maintained.

Stayed informed about campaigns and sales activities.

Fallowed safety, security and administrative routines.

Made customers feel inspired and individually cared for.

Ensured the overall look of the store and follow up on sales activities.

Trained and coached colleagues about visual merchandising in the store.

Planned and worked toward goals together with the store management team.

Communicated to individuals and groups about upcoming activities and promotions.