Graziella Piccione
Oak Ridge,NJ
Summary
Dynamic customer service professional with a proven track record at Conca D'oro Importers, excelling in customer service recovery and support. Skilled in resolving inquiries and enhancing client satisfaction, I leverage my expertise in Italian to foster strong relationships. Committed to delivering exceptional experiences and training new staff in effective service techniques.
Overview
27
27
years of professional experience
Work History
Customer Service
Conca D'oro Importers
Totowa, NJ
05.2016 - Current
- Delivered exceptional customer service by promptly addressing inquiries and concerns.
- Enhanced client satisfaction through proactive and attentive customer service during events.
- Executed exceptional customer service by promptly addressing inquiries and professionally resolving issues.
- Delivered exceptional customer service by promptly addressing concerns and inquiries.
Customer Service Cashier
Any Garment Cleaners
Totowa, NJ
02.2013 - 04.2016
- Executed customer transaction processing with precision using point-of-sale systems.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Oversaw cash drawer operations, ensuring precise cash handling and reconciliation at shift conclusion.
- Facilitated training sessions for new staff on operational procedures and customer interaction techniques.
Sales Associate
Liquirizia La Moda Che Ti Vizia
Italy
06.1999 - 08.2003
- Delivered exceptional customer service to enhance shopping experiences and foster brand loyalty.
- Oversaw inventory management to ensure optimal product availability and organization on sales floor.
- Led product demonstrations, educating customers on merchandise features and benefits.
- Facilitated training sessions for new associates on sales techniques and store policies.
Education
GED -
Becton Highschool
East Rutherford, NJSkills
- Customer Service Recovery
- Customer service support
- Customer service and support
- Customer service in Italian
Timeline
Customer Service
Conca D'oro Importers
05.2016 - Current
Customer Service Cashier
Any Garment Cleaners
02.2013 - 04.2016
Sales Associate
Liquirizia La Moda Che Ti Vizia
06.1999 - 08.2003
GED -
Becton Highschool