Graziella Jackie Chery
Hollywood,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Gzonehaiti
03.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Reporting Officer
Food For The Poor
06.2021 - 05.2023
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Compliance Officer
Valerio Canez S.A
03.2021 - 05.2021
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Customer Service Agent
Bath And Body Work
04.2020 - 09.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Presenter
Sky Tv
11.2019 - 04.2020
- -Improvised live interviews and guest phone calls.
Summer Internship in Human Resources Department
Sogebank
09.2019 - 11.2019
Project Monitor
Oxfam
01.2016 - 06.2017
Education
Bachelor of Science - Economy
ENST ( National Higher School of Technology)
Haiti, Port-au-prince12.2020
Skills
- Income and Expense Management
- Scheduling and Coordinating
- Entrepreneurial Leadership
- Presenter and moderator
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Office computing.
- Rights and duties of children , responsible leadership, environment / OXFAM-intermon, Children becoming citizen project.
- Basic first aid, Haitian Red cross, CBC/OXFAM.
Additional Information
- Entrpreneurship course, CRA
- Management in pratice / Management Solutions Group (MSG) (seminar)
- Global Leadership Forum GLF, United world college in New mexico/USA.
Languages
French
Native or Bilingual
English
Full Professional
creole
Native or Bilingual
Timeline
Reporting Officer
Food For The Poor
06.2021 - 05.2023
Compliance Officer
Valerio Canez S.A
03.2021 - 05.2021
Customer Service Agent
Bath And Body Work
04.2020 - 09.2020
Presenter
Sky Tv
11.2019 - 04.2020
Summer Internship in Human Resources Department
Sogebank
09.2019 - 11.2019
Manager
Gzonehaiti
03.2019 - Current
Project Monitor
Oxfam
01.2016 - 06.2017
Bachelor of Science - Economy
ENST ( National Higher School of Technology)
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