Great Marine Naomi Mudi
Concord,North Carolina
Summary
Proven Administrative Assistant with a track record of enhancing office efficiency and improving data management at PNC Bank. Excelled in customer service and Microsoft Excel, boosting client satisfaction and operational productivity. Implemented strategic planning to surpass team goals, demonstrating adaptability and a strong work ethic.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
PNC Bank
01.2023 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Performed research to collect and record industry data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Junior Administrative Assistant
JPMorgan Chase
02.2021 - 09.2022
- Demonstrated adaptability while assisting various departments with diverse administrative needs.
- Expedited report generation by creating templates and formatting documents according to company standards.
- Promoted a strong work ethic within the team by consistently meeting deadlines on assigned tasks without sacrificing quality or accuracy.
- Optimized time management within the office by prioritizing tasks according to urgency and importance levels.
- Facilitated successful events by coordinating logistics such as venue setup and guest management.
- Collaborated effectively with cross-functional teams to ensure seamless workflow across various projectstasks.
- Provided exceptional customer service both in-person and remotely, addressing concerns promptly and professionally.
- Ensured timely communication with clients through professional handling of phone calls and emails.
- Enhanced team productivity by providing administrative support to colleagues as needed.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Increased client satisfaction through accurate data entry and consistent follow-up on inquiries.
- Helped maintain confidentiality by properly storing sensitive information in secure locations or files.
Administrative Assistant
Publix
01.2019 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
Bachelor of Science - Accounting
12-2019
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Schedule management
- Mail management
- Meeting arrangements
- Strategic planning
- Writing reports
Timeline
Administrative Assistant - PNC Bank
01.2023 - 06.2024
Junior Administrative Assistant - JPMorgan Chase
02.2021 - 09.2022
Administrative Assistant - Publix
01.2019 - 06.2020
University of Buea - Bachelor of Science, Accounting
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