Grecia Castrejon
Mission Viejo,CA
Summary
Dedicated and dependable, well-versed in communication and interpersonal skills. Adept at patient advocacy and education with commitment to efficiency. Serving diverse needs of patients through active communication and responsive engagement with healthcare services. Knowledgeable in medical terminology. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Ready to bring 5 years of relevant work experience to the team.
Overview
6
6
years of professional experience
Work History
Patient Services Representative Lead
Camino Health Center
09.2021 - Current
- Exercised leadership capabilities and provided excellent customer service.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Supported clinic managers in implementing new policies and procedures.
- Conducted pre-registration tasks including verifying insurance eligibility, and managed patient registration process, confirming data accuracy and completeness.
- Enhanced communication between patients and healthcare providers and maintained positive working relationships with patients and staff.
- Trained new staff members.
Medication Technician
Atria Senior Living
06.2019 - 09.2021
- Followed directions of licensed nurses to administer medications and treatments.
- Reviewed medication orders for accuracy and completeness, prepared medication, and expedited administration process without compromising accuracy.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages and to maintain adequate supply.
- Offered immediate assistance in emergency situations and supported patients' adherence to treatment by providing clear instructions, and addressing concerns offering empathy and guidance.
- Assisted in training new Medication Technicians.
Student Worker
Saddleback College-Biology Department
08.2019 - 02.2020
- Organized, set up, and cleaned instruments for laboratory experiments.
- Prepared laboratory materials by weighting, measuring, and mixing components.
- Followed detailed instructions and ensured safety protocols.
- Provided training for new Student Workers.
Customer Service Associate
Target
06.2018 - 06.2019
- Provided excellent customer service by effectively addressing inquiries and resolving issues.
- Handled customer complaints professionally.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Proactively sought opportunities for personal growth within the role through continuous learning initiatives.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
- Trained new staff.
Education
Associate of Science - Health Sciences
Saddleback College
Mission Viejo, CA06.2023
High School Diploma -
Ford Park Adult School
Bell Gardens, CA06.2016
Clinical Laboratory Technician Degree - Health Care
Bacillerato Tecnologico Industrial Y De Servicios
Gomez Palacio, Durango, Mexico06.2013
Skills
- Effective Communication
- Empathy
- Teamwork and Collaboration
- Problem Solving
- Critical and Logical Thinking
- Honesty
- Reliability
- Writing (Academic, E-mail, Letter, Note Taking)
- MS Office (Outlook, Power Point, Word, Excel)
- Reporting
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Patient Services Representative Lead
Camino Health Center
09.2021 - Current
Student Worker
Saddleback College-Biology Department
08.2019 - 02.2020
Medication Technician
Atria Senior Living
06.2019 - 09.2021
Customer Service Associate
Target
06.2018 - 06.2019
Associate of Science - Health Sciences
Saddleback College
High School Diploma -
Ford Park Adult School
Clinical Laboratory Technician Degree - Health Care
Bacillerato Tecnologico Industrial Y De Servicios
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