Grecia Fonseca
Madera,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Smart And Final
Madera, CA
09.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Answer customer complaints.
- Customer service skills
- Establishing department standards and procedures. Setting customer service objectives and goals.
- Transaction processing
- Handling cash
- Key responsibilities included training and performance management of team members.
- Answer calls and direct them to the correct department.
- Developed and implemented strategies for providing excellent customer service experience.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
Cashier
Ranch San Miguel
Madera, California
02.2021 - 06.2023
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Handling cash and card transactions
- Maintain an organized, clean checkout area and manage daily housekeeping tasks.
- Balance cash drawer at the end of each shift, ensuring accuracy.
Sorter
Warnock
Madera
10.2016 - 03.2018
- Cleaned work area regularly so as not to impede productivity or efficiency levels.
- Performed quality control checks on all sorted items before packing them away.
Cashier
Vallarta Supermarket
Fresno, California
12.2014 - 05.2016
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
Education
High School Diploma -
Madera South High School
Madera, CA06-2010
Skills
- Customer service
- Complaint resolution
- Transaction processing
- Employee training
- Bilingual
- Performance management
- Customer relationship management
- Cash handling
- Effective communication
- Problem solving
- Shipping, receiving, and warehousing
- Time management
Timeline
Customer Service Manager
Smart And Final
09.2023 - Current
Cashier
Ranch San Miguel
02.2021 - 06.2023
Sorter
Warnock
10.2016 - 03.2018
Cashier
Vallarta Supermarket
12.2014 - 05.2016
High School Diploma -
Madera South High School