Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Grecia Monarrez

Pizza Hut
Pasadena,TX
1
Language
1
year of professional experience

Bilingual customer service representative with a strong ability to resolve complaints and enhance customer satisfaction. Committed to training and developing team members to ensure high service standards.

Work History

Customer Service Representative

1 Year 4 Months
Pizza Hut | 06.2025 - Current
  • Resolved customer complaints efficiently, ensuring a positive dining experience.
  • Assisted customers with menu selections and order placement to enhance satisfaction.
  • Processed transactions accurately using point-of-sale systems to maintain operational flow.
  • Collaborated with team members to ensure timely food preparation and delivery.
  • Trained new employees on customer service standards and operational procedures.

Education

Associate of Arts - Business

San Jacinto College | Pasadena, TX | 05-2028
  • 3.6 GPA

High School Diploma

Pasadena Memorial High School | 4410 Crenshaw Road, Pasadena, Texas 77504 | 05-2025
  • Dean's List 2024-2025
  • Ranked in Top 25% of class
  • Archery Club Member
  • 3.7 GPA

Skills

Customer service
Spanish customer support
Bilingual communication
Conflict resolution
Active listening
Critical thinking

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Pizza Hut
06.2025 - CurrentRead More

San Jacinto College

Associate of Arts from Business
Read More

Pasadena Memorial High School

High School Diploma
Read More
Grecia Monarrez