Grecia Ramirez
Los Angeles ,CA
Summary
Floor Supervisor at McDonald's has helped with enhancing customer satisfaction and team communication. I effectively mentored new hires and improved performance, while also connecting with others and maintaining and ensuring a positive environment. I am currently enrolled in El Camino College studying to become a counseling psychologist hoping to work with kids in the future as it is one of my biggest ambitions. This job would best fit my aspirations to what i truly want to pursue and gain experience in.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Floor Supervisor
McDonald's
Manhattan Beach, CA
02.2024 - Current
- Resolved conflicts among staff members along with customers, maintaining a safe working environment.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Team Leader
SUBWAY®Restaurants
Inglewood, CA
04.2023 - 10.2024
Enhanced customer satisfaction.
Enhanced team's communication.
Resolved complex issues efficiently.
Education
Psychology
El Camino College
Torrance, CAHighschool Diploma -
Morningside Highschool
Inglewood, CA06.2023
Skills
- Customer satisfaction
- POS systems operations
- Customer relationships
- Policy enforcement
- Employee motivation
- Performance improvements
- Customer engagement strategies
- Positive attitude
- Decision-making
- Quality assurance
- Clear communication
Certification
CPR and First Aid
Languages
Spanish
Limited Working
Timeline
Floor Supervisor
McDonald's
02.2024 - Current
Team Leader
SUBWAY®Restaurants
04.2023 - 10.2024
Psychology
El Camino College
Highschool Diploma -
Morningside Highschool