Grecia Serrano
.............................................................................
Pflugerville,TX
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Executive Assistant
BPB Tax Resolutions
01.2024 - Current
- Managed executive calendars, scheduling meetings, appointments and travel to maximize efficiency.
- Organized and coordinated conferences and monthly meetings.
- Handled sensitive documents with strict confidentiality, maintaining secure storage and proper distribution.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed and coordinated weekly ads on social media platforms.
- Communicated effectively and in a timely manner with clients on a regular basis.
- Managed monthly newsletters and reports of new clients and changes in status.
Virtual Administrative Assistant
Magna Office Systems
01.2023 - 01.2024
- Monitored emails, organized inbox and prioritized messages for supervisor.
- Managed invoices and proper customer documentation.
- Entered and verified data with a high level of accuracy and attention to detail.
- Managed CRM input, exports and clean up.
Customer Service Representative
Alorica
12.2020 - 12.2022
- Assured customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Bilingual customer sales.
- Provided language translation services for customer service inquiries.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Instituto Cervantes
Guadalajara, JAL 05.2001 -
Skills
Administrative support
Social media management
Information confidentiality
Client Relations
Calendar management
Travel arrangements
Database management
Customer service
Timeline
Executive Assistant
BPB Tax Resolutions
01.2024 - Current
Virtual Administrative Assistant
Magna Office Systems
01.2023 - 01.2024
Customer Service Representative
Alorica
12.2020 - 12.2022
High School Diploma -
Instituto Cervantes
05.2001 -