Grecia Yebra
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Summary
Developed strong customer service and financial transaction management skills in high-volume banking environment. Demonstrated ability to handle cash, process transactions accurately, and resolve customer inquiries efficiently. Seeking to transition into new field where these skills can drive positive outcomes and support organizational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
3
3
years of professional experience
Work History
Teller/Bilingual CSR
Western Bank
Brownwood
2023.10 - Current
- Processed customer transactions promptly, minimizing wait times while keeping a balanced and secure cash drawer.
- Educated customers on use of banking website and mobile apps.
- Managed return mail and ensured timely processing of invoices for the bank.
- Composed and sent handwritten thank-you letters to enhance customer relationships and satisfaction.
- Assisted customers with account inquiries and product information.
- Explained account information to customers in detail as needed.
- Assisted customers in opening new accounts and completing required paperwork.
Bartender
Brownwood Country Club
2023.05 - 2023.09
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift and preparing cash drawers.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender/ Manager
Chelsea’s Burgers N’ Brew
2023.01 - 2023.05
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift.
- Developed and designed a kids’ menu for the restaurant.
Education
Early High School
Early, TXSkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Positive
- Approachable
- Cash handling and management
- Friendly
Affiliations
- Young Professionals of Brown County
Languages
Spanish
Timeline
Teller/Bilingual CSR
Western Bank
2023.10 - Current
Bartender
Brownwood Country Club
2023.05 - 2023.09
Bartender/ Manager
Chelsea’s Burgers N’ Brew
2023.01 - 2023.05
Early High School