Greenlee Harris
Bay City
Summary
Professional in the service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
6
6
years of professional experience
Work History
Barista
Biggby
Bay City, MI
08.2025 - Current
- Prepared high-quality coffee beverages according to customer preferences.
- Maintained cleanliness and organization of the workspace and equipment.
- Provided excellent customer service and resolved issues promptly.
- Operated coffee machines and other equipment with care and precision.
- Collaborated with team members to ensure efficient service during busy hours.
- Educated customers on menu items and specialty drinks available daily.
- Handled cash register transactions accurately and efficiently.
- Assisted in training new baristas on company standards and procedures.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Supported highest standards of conduct and service to support company reputation.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Implemented feedback from customers to improve service quality and menu offerings.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Team Associate
Walmart
03.2023 - 08.2025
- Demonstrated effective time management and cash handling abilities.
- Provided solutions to customer concerns with efficiency.
- Maintaining a clean and organized sales floor
- Assisted colleagues at registers during peak times.
- Oversaw stock levels and replenishment.
- Ensured safety in workspaces to support team well-being.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Boosted customer approval by delivering superior support and addressing concerns swiftly.
- Cultivated effective partnerships with team members and leadership.
- Trained new team members by relaying information on company procedures and safety requirements.
- Adapted to work demands by filling in during busy times and holidays.
- Supported customers in identifying merchandise aligned with needs.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers with product inquiries and locating items in-store.
- Maintained organized product displays and ensured stock levels were adequate.
- Collaborated with team members to enhance customer service experiences.
- Operated cash register and processed transactions efficiently and accurately.
- Handled inventory management tasks, including restocking shelves and tracking supplies.
- Provided training and support to new associates on store procedures.
- Implemented safety protocols to ensure a secure shopping environment for customers.
- Provided customer service to clients, including resolving complaints and answering inquiries.
Hostess
Uno Pizzeria & Grill
11.2022 - 03.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Crew Member
McDonald's Restaurant
06.2020 - 11.2022
- Operated front counter, drive-thru and various sections.
- Took orders, prepared meals, and collected payments.
- Showcased ability to multitask effectively, processing multiple orders simultaneously with consistent quality.
- Collaborated effectively with team members.
- Collaborated with team members to complete orders.
- Boosted customer satisfaction by delivering efficient and friendly service at the register.
- Ensured cleanliness and upkeep of restaurant areas to enhance overall appearance.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Processed multiple payment methods accurately.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Education
Bay City Central High School
Bay City, MISkills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Cleaning
- Collaboration and teamwork
- Order preparation
- Training and mentoring
- Flexibility
- Money handling
- Clear communication
- Workplace safety
- Complaint resolution
- Equipment operation
- Cash handling
- Health compliance
- Customer relationship management
- Time management
- Team collaboration
- Upselling techniques
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Training support
- Ordering procedures
- Conflict mediation
- Speedy and efficient
Skills
- Product knowledge
- Task prioritization
- Reliability
- Safety and Sanitation
- Inventory Management
- Product knowledge
- Task prioritization
- Reliability
- Safety and Sanitation
- Inventory Management
Timeline
Barista
Biggby
08.2025 - Current
Team Associate
Walmart
03.2023 - 08.2025
Hostess
Uno Pizzeria & Grill
11.2022 - 03.2023
Crew Member
McDonald's Restaurant
06.2020 - 11.2022
Bay City Central High School