Results-driven leader with extensive experience in retail operations and team development. Strong interpersonal skills and customer-focused approach drive operational excellence and foster a collaborative environment. Ready to leverage expertise to enhance team performance and improve service quality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Executive Store Leader
Giant Eagle/Market District
MIddleburg Heights, OH
11.2021 - Current
Developed and implemented operational strategies to enhance team productivity and efficiency.
Collaborated with cross-functional teams to streamline processes and improve service quality.
Analyzed customer feedback to identify areas for product improvement and drive satisfaction.
Managed inventory levels, ensuring optimal stock availability while minimizing waste.
Trained new employees on company policies, procedures, and best practices for operational excellence.
Facilitated regular team meetings to communicate updates and reinforce performance expectations.
Assisted in developing promotional events that increased customer engagement and store traffic.
Manage $60M Yearly Sales
Senior Team Leader
Giant Eagle/Market District
North Olmsted, OH
05.2018 - 11.2021
Mentored junior leaders in conflict resolution strategies and effective team dynamics.
Oversaw compliance with safety regulations, ensuring a safe working environment for all employees.
Set clear team goals and delegated tasks and set deadlines.
Mentored junior team members, providing guidance and support to enhance their career progression.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
Center Store Manager
Giant Eagle/Market District
Strongsville, OH
10.2014 - 05.2018
Oversaw daily operations of store, ensuring optimal inventory management and product placement.
Led team training initiatives, enhancing staff performance and customer service standards.
Analyzed sales data to identify trends, informing strategic decisions for inventory replenishment.
Established strong vendor relationships, negotiating contracts to secure favorable terms and pricing.
Managed budgeting processes, optimizing resource allocation across departments to improve profitability.
Monitored compliance with safety regulations, fostering a safe environment for customers and employees.
Provided exceptional customer service by addressing concerns promptly and professionally.
Responsible for $18M Yearly Sales
Meat Department Team Leader
Giant Eagle
Parma, OH
01.2011 - 10.2014
Supervised daily operations of meat department to ensure quality and freshness standards.
Trained and mentored staff on best practices for product handling and safety protocols.
Implemented inventory management strategies to optimize stock levels and minimize waste.
Collaborated with suppliers to negotiate pricing and secure high-quality meat products.