Greg Estell
North Las Vegas,NV
Summary
Personable and outgoing casino games leader offering30+ years' experience in the field. Experienced in keeping on top of chips purchases, player wins and losses and activities at all area tables.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Dual Rate Supervisor
Mirage Hotel & Casino
Las Vegas, NV
10.2021 - Current
- Monitored staff performance to ensure adherence to company policies and procedures.
- Analyzed customer feedback to identify areas of improvement in service delivery.
- Maintained expert knowledge of casino table games and dealing procedures through study, experience and occasional fill-in duty as dealer.
- Supervised gaming tables, verified proper bank levels and monitored table limits, correct dealing procedures and staff interaction with guests.
Casino Dealer
Mirage Hotel
Las Vegas, NV
01.1994 - 10.2021
- Provided guests with exceptional customer service and ensured their satisfaction with the gaming experience.
- Assisted in maintaining the security of chips, cash, and other gaming equipment
- Responded promptly to guest inquiries and complaints in a professional manner.
- Performed chip exchanges for customers as needed throughout the shift.
- Verified identification for players requesting credit or large amounts of money exchange.
- Inspected cards, dice and other gaming equipment prior to use on the table.
- Recorded all transactions accurately using computer systems or hand tallying methods.
- Monitored play at assigned tables to identify potential cheating situations or rule violations.
- Assisted new dealers during training sessions by providing guidance on dealing techniques and game rules.
- Promptly reported suspicious behavior or irregularities such as card counting to supervisors.
- Displayed strong communication skills
Skills
- Industry Expertise
- Compliance Management
- Guest Relations
- Greeting guests
- Compliance Monitoring
- Currency Exchange
Timeline
Dual Rate Supervisor
Mirage Hotel & Casino
10.2021 - Current
Casino Dealer
Mirage Hotel
01.1994 - 10.2021