Greg Goettel
Brooklyn
Summary
Dependable, punctual professional seeking a full-time position to obtain additional operational skills and leverage customer-facing strengths.
Overview
10
10
years of professional experience
Work History
Patient Coordinator
Itani Dental
01.2022 - 06.2024
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Office Manager
Montgomery Street Dental
01.2019 - 12.2021
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Performed billing, collection and reporting functions for office generating over $1,000,000 annually.
- Increased online reviews 1000%
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Game Manager
Palace Games
01.2017 - 12.2018
- Established customer support, including bookings, incoming phone calls, and emails Host rooms, ensuring groups are entertained and carefully guided through detailed tasks Manage and create content for company’s social media presence Conduct competitor audits and other research to identify new marketing tactics.
Assistant Manager
City Segway tours
04.2014 - 12.2016
- Respond to customer service inquiries and coordinate tourism packages for clients Train guests to operate Segways and lead tours, up to 20 people, through 15 miles of SF Work through customer challenges to uphold company's safety policies and procedures Entertain, delight, and deliver an unforgettable experience that drives return visits.
Education
B.A. - Psychology, Sociology
University of Iowa
Skills
- Motivational Leadership
- Dentrix and Eaglesoft
- Customer Service
- Microsoft Office
- Public Speaking
- Honesty and Integrity
- Phone and Email Etiquette
- Collection
- Recruitment and Hiring
- Decision Making
Timeline
Patient Coordinator
Itani Dental
01.2022 - 06.2024
Office Manager
Montgomery Street Dental
01.2019 - 12.2021
Game Manager
Palace Games
01.2017 - 12.2018
Assistant Manager
City Segway tours
04.2014 - 12.2016
B.A. - Psychology, Sociology
University of Iowa
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