Greg Hall
Kettering,OH
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged skills in package handling and effective communication during my tenure at the United States Postal Service. My commitment to safety awareness and teamwork led to a significant improvement in delivery accuracy and service quality. With a focus on continuous improvement and professional demeanor, I consistently met employer expectations for excellence. Enterprising Sales successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
19
19
years of professional experience
1
1
Certification
Work History
City Letter Carrier
United States Postal Service, USPS
Dayton, OH
01.2022 - 08.2024
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
- Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
- Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
- Delivered packages and mail to business and people in local area.
Water Mitigation Technician
Service Master by Angler
Dayton, OH
04.2020 - 11.2021
- Performed accurate moisture readings with specialized tools for optimal drying conditions.
- Demonstrated adaptability by effectively handling unexpected changes or challenges during restoration projects.
- Decreased downtime between jobs by properly maintaining tools and equipment according to manufacturer guidelines.
- Managed inventory of equipment and materials, ensuring adequate resources were available for each project.
- Continuously expanded industry knowledge through participation in professional development courses and certifications related to water mitigation techniques.
- Collaborated with insurance adjusters, documenting losses and ensuring timely claim processing for clients.
- Improved drying time by utilizing advanced equipment such as air movers, dehumidifiers, and moisture meters.
- Prevented mold growth by thoroughly cleaning affected areas with antimicrobial agents.
- Streamlined workflows on-site by accurately scoping losses and developing detailed action plans for restoration projects.
- Enhanced customer satisfaction by promptly addressing water damage concerns and providing efficient mitigation solutions.
- Provided superior customer service, addressing client concerns professionally while offering expert guidance on potential next steps post-mitigation services.
- Increased client satisfaction through excellent communication regarding mitigation processes and timelines.
- Reduced property damage by quickly responding to emergency calls and assessing the extent of water damage.
- Optimized resource allocation by regularly updating and sharing progress reports with team members and supervisors to ensure all projects were completed within budget and schedule constraints.
- Completed thorough documentation of job progress, including photographs, notes, and moisture measurements.
- Supported team members in efficiently completing tasks and maintaining high-quality work standards.
- Adhered to EPA and OSHA regulations.
- Conducted regular inspections to enforce compliance with safety and environmental regulations.
Retail Manager
Hazy Shade Disc Golf and More
Dayton, OH
03.2010 - 04.2020
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Coordinated special events such as holiday promotions or clearance sales to drive additional business.
- Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
- Enhanced operational efficiency by adopting new point-of-sale system that streamlined transactions.
- Optimized staff scheduling, balancing workload and operational needs to maximize efficiency.
- Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
- Enhanced store atmosphere, leading to more engaging shopping experience by overseeing redesign of store layout.
- Cultivated relationships with high-value customers to understand their needs and ensure their loyalty.
- Negotiated with suppliers for better pricing, achieving cost savings that contributed to store's profitability.
- Boosted team morale and productivity by implementing staff recognition program that acknowledged outstanding customer service.
- Coordinated inventory management to minimize stock shortages and ensure product availability for customers.
- Fostered customer-first culture, training staff in advanced customer service techniques.
Customer Service Representative
Speedway Gas Station
Kettering, OH
03.2006 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Kitchen Staff Member
Marions Piazza
Kettering, OH
04.2008 - 03.2010
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
- Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
- Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Cleaned and maintained work areas, equipment and utensils.
Construction Worker
All Star Fence and Deck
Dayton, OH
03.2005 - 04.2008
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Assisted with successful, time-sensitive renovations of various structures.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
- Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Consistently met or exceeded building codes and regulations, resulting in successful inspections upon project completion.
- Adapted to rapidly changing weather conditions and schedules, ensuring project continuity and efficiency.
- Assisted in design of cost-efficient, sustainable building solutions, meeting clients' environmental goals.
- Used variety of hand and power tools to complete tasks.
Education
G.E.D. -
Kettering Fairmont High School
Kettering, OHSkills
- Package handling
- Safe Driving
- Memory Recall
- Weather Preparedness
- Efficient Delivery
- Handheld Device Operation
- Punctuality
- Mail Sorting
- Mail delivery
- Sorting Accuracy
- Reading Comprehension
- Safety awareness
- Weather Tolerance
- Parcel delivery
- Route Management
- Mail distribution
- Service Sales
- GPS use
- Route Planning
- Schedule Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Self Motivation
- Interpersonal Skills
- Professionalism
- Continuous Improvement
- Professional Demeanor
Accomplishments
While at Speedway, I achieved perfect mystery shopper evaluations 8 months in a row, a feat achieved by no other CSR in our district.
While working for Hazy Shade Disc Golf and More, I led and held the Record for top Sales Monthly, and of all time recorded sales.
While working for the United States Postal Service I was able to obtain the position of City Letter Carrier. A position that (at the time) less than 40% of new hires were able to achieve.
Certification
While working for Service Master I obtained my I.I.C.R.C certifications for Water Damage Restoration, Applied Structural Drying, and Fire and Smoke Damage Restoration.
Timeline
City Letter Carrier
United States Postal Service, USPS
01.2022 - 08.2024
Water Mitigation Technician
Service Master by Angler
04.2020 - 11.2021
Retail Manager
Hazy Shade Disc Golf and More
03.2010 - 04.2020
Kitchen Staff Member
Marions Piazza
04.2008 - 03.2010
Customer Service Representative
Speedway Gas Station
03.2006 - 04.2018
Construction Worker
All Star Fence and Deck
03.2005 - 04.2008
G.E.D. -
Kettering Fairmont High School