Greg Hoffman

- Engaged customers and clients, selling parts, wholesale goods and service from the dealership while maintaining professional rapport and strengthening relationships.

- Learned the p.o.s. system and dealership software to facilitate accurate pricing and selling of components, wholesale goods, and service.

- Coordinated with the service department to effectively quote labor estimates and timely delivery of equipment.

- Organized and maintained accurate paperwork and files for finance, warranty, and product delivery/inspection lists.

- Explained and sold feature/benefits with customers and clients while demonstrating win/win value.

- Replenished stock of certain wholesale goods and took part in inventory of part stockroom.

- Other duties: Took out trash, cleaned and mopped bathrooms, and breakroom. Made coffee.

- Answered incoming calls, and input orders for sales and reservations

- Helped and assisted customers with the application of our heavy equipment and small tools

- Closed rental agreements while paying close attention to pricing and accurate billing

- Successfully answered billing questions and came up with win win solutions

- Made outbound calls for accounts receivable and mid-rent calls

- Helped around the office and the yard

-Utilized RF scanners to process large volumes of merchandise in the .COM area as an MPE.

-Volunteered to help pick in times of demand and was frequently asked to pick after that.

-Developed understanding of warehouse environment and logistical distribution system and nature

-Was a material handler and loaded/unloaded materials.

-Engaged with patrons of the Rumbullions Island Bar in the Silver Legacy, checking their legal entrance into the bar, checking them for weapons, and ensuring they were not too intoxicated to enter.

-Courteously turned away customers that could not meet the policies of the bar

-Discharged customers that were being unruly and that posed a threat to the safety of other patrons or employees.

- Promoted to Senior Sales Coordinator after validated effort and consistent positive performance

- Developed marketing tools to be used and implemented in this business setting, helped determine proper product mix, pricing, promotion, and dealt heavily with customer service and relationships

- Answering incoming orders and contract requests while determining if deals made sense

- Having excellent customer service skills while keeping our company profit focused

- Locating Equipment for customers orders/needs

- Logistics - setting up trucking at appropriate prices, consolidating loads and scheduling drivers to get equipment to our yard/job site on time

- Conveying Equipment needs to our shop while prioritizing to meet deadlines/delivery times

- Helped manage the coordination of equipment with shop/sales staff that must be ready to go and in order before delivery/pick up

- Answered customer questions about billing, pricing, insurance, and attained new business applications

- Provided strategic pricing to create a larger market share while producing more profit

- Reconciled fuel logs every month accounting losses or gains

- Wrote up contracts, reservations, used company credit card to pay for facility/operations expenses

- Oversaw safety and training programs for employees

- Made Star Academy in 2010 for selling and customer service

- Promoted to SSA (temporary manager) for the holiday season

- Learned how to deal with and negotiate in difficult customer service situations, keeping long term profitability of customers in mind.

- Effectively and efficiently handled multiple different tasks

- Managed and delegated responsibilities in a resourceful manner

- Learned in depth aspects of POS system and how to teach others

- Maintained positive attitude and got along well with other team members.

Developed myself through many different positions at Smith's. Produce, Dairy, Photo, Customer Service, and mostly a Front End Cashier, we dealt with customers constantly in a positive way.

-Made Journeyman Cashier after getting several raises

-Connected well with others, making many lasting relationships

-Commended by manager for making lucrative lasting impressions on customers

-Effectively managed college work courses while working full time.