Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
19
19
years of professional experience
Work History
State Farm Agent
State Farm
01.2010 - Current
Built relationships with clients using active listening and issue resolution to provide excellent service.
Responded to customer inquiries in a timely manner to resolve issues and answer questions.
Maintained high standards of customer service by building relationships with clients.
Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Conducted annual reviews of existing policies to update information.
Achieved and exceeded all sales goals set by the Agency.
Sleep Diagnostics Manager, RPSGT
Capital Pulmonary Associates, Mclaren Hospital
02.2005 - 12.2009
Interpreted polysomnographic studies for attending physician and assisted in developing treatment plan.
Broad understanding of medical terminology.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Transcribed patient diagnostic information into hospital information systems.
Communicated with patients, ensuring that medical information was kept private.
Discussed medical histories with patients in effort to provide most effective medical advice.
Education
Bachelor of Science - Dietetics, Chemistry, Cum Laude
Central Michigan University
Mount Pleasant, MI
Skills
Proven leadership ability
Lengthy work history in fast paced and stressful environments
Team player at all levels assigned
Highly detailed
Strong analytical and medical interpretation skills
Excellent communicator
Effectively meet goals and deadlines established
Timeline
State Farm Agent
State Farm
01.2010 - Current
Sleep Diagnostics Manager, RPSGT
Capital Pulmonary Associates, Mclaren Hospital
02.2005 - 12.2009
Bachelor of Science - Dietetics, Chemistry, Cum Laude
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm