Greg Lazzell
Georgetown,Illinois
Summary
but Accomplished leader with a proven track record at Zeke’s Eats, enhancing company performance through strategic planning and operations management. Skilled in staff leadership and customer satisfaction, achieved significant improvements in productivity and service quality. Expert in sanitation standards and process improvements, consistently exceeding employer expectations.
Overview
26
26
years of professional experience
Work History
President/Owner
Zeke’s Eats
11.2017 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
Director of Food Service
Danville Public Schools
06.2011 - 08.2017
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Oversaw daily operations in the kitchen, ensuring timely meal preparation and delivery for large-scale events or busy dining periods.
- Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
- Monitored food quality and freshness during all stages of preparation, storage, and service to ensure consistently excellent dining experiences for guests.
- Achieved cost savings by negotiating contracts with suppliers, reducing food waste, and streamlining operations when possible.
- Improved customer satisfaction by implementing new menu options and providing excellent food presentation.
Customer Development Specialist/Non Com
Gordon Food Service
10.1998 - 08.2009
- Participated in industry events to expand professional networks and uncover new leads for potential customers.
- Interpreted contracts and communicated terms and conditions.
- Increased customer satisfaction by providing exceptional support and addressing client concerns promptly.
- Negotiated contracts with key stakeholders, securing favorable terms for the company while maintaining strong client relationships.
- Developed new customer accounts by implementing targeted marketing strategies and sales presentations.
- Conducted regular account reviews to identify areas for improvement, leading to increased loyalty and reduced churn rate.
- Achieved revenue growth by upselling products and services based on customers'' needs assessments.
- Demonstrated strong product knowledge, enabling the ability to effectively address client questions and concerns.
- Influenced customers to grow sales, improve service and identify customer service and logistics efficiencies by utilizing new techniques, tools and information systems.
- Managed a diverse portfolio of clients, tailoring communication styles to suit individual needs and preferences.
- Maintained detailed records of client interactions, enabling informed decision-making during strategic planning sessions.
- Enhanced customer retention through continuous relationship building and personalized followups.
Education
High School Diploma - General Studies
Danville High School
DanvilleSkills
- Ordering and purchasing
- Staff training and development
- Sanitation standards
- Staff leadership
- Menu development
- Process improvements
- Business acumen
- Operations management
- Kitchen equipment operation and maintenance
- Professionalism
- Customer satisfaction
- Staff productivity management
- Facility management
- Sales planning
- Strategic planning
- Business leadership
- Continuous operational improvement
- Recruitment and hiring
Accomplishments
- New Business Person of the Year
- Rookie of the Year
- Accounts Receivable Person of the Year
- Winner’s Circle Award (Multiple)
- Gold Club Member
- IL School Nutrition Association- Legislative Chair
Timeline
President/Owner
Zeke’s Eats
11.2017 - Current
Director of Food Service
Danville Public Schools
06.2011 - 08.2017
Customer Development Specialist/Non Com
Gordon Food Service
10.1998 - 08.2009
High School Diploma - General Studies
Danville High School
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