Greg Rivera
Kolache Shoppe
11
years of professional experience
Professional leader with strong background in retail management and customer relations. Adept at driving sales, managing inventory, and overseeing daily operations to enhance store performance. Skilled in fostering team collaboration, ensuring customer satisfaction, and adapting to changing business needs. Known for effective communication, problem-solving abilities, and results-oriented approach.
Work History
General Manager
7 Years 10 Months- Optimized store productivity through strategic staff scheduling and direction based on observational insights.
- Established coffee bar layout and operational program to enhance customer experience during store hours.
- Streamlined daily profit optimization by managing bake sheet utilization and labor expenses.
- Addressed and resolved conflicts promptly to maintain positive relationships among all parties involved.
- Engaged in weekly discussions with management and provided strategic input in monthly leadership meetings.
- Oversaw compliance with health and safety regulations, ensuring a safe shopping environment for customers and employees.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Kept inventories accurate with weekly cycle counts and regular audits to identify and resolve variances.
General Manager
2 Years 7 Months- Oversaw inventory management, coordinated orders with vendors, and procured necessary supplies.
- Designed staff schedules to ensure adequate coverage and support operational needs.
- Directed all aspects of personnel management to ensure effective recruitment, training, and employee transitions.
- Developed staff capabilities through targeted training and mentorship to enhance team collaboration and efficiency.
Skills
Customer relations
POS systems operations
Team leadership
Inventory control
Employee scheduling
Delegation
Timeline
General Manager
Kolache Shoppe
10.2018 - CurrentRead More
General Manager
Cavo Coffee
02.2016 - 09.2018Read More