Summary
Overview
Work History
Education
Skills
Timeline

Greg Shook

Summary

Dynamic Repair Field Technician at Altafiber with expertise in diagnostics and troubleshooting. Proven ability to enhance customer satisfaction through effective communication and teamwork. Successfully trained new hires, boosting departmental productivity. Committed to workplace safety, consistently adhering to guidelines while managing diverse field operations under challenging conditions.

Overview

36
36
years of professional experience

Work History

Repair Field Technician

Altafiber
09.1989 - Current
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Assisted in training new hires on company protocol, increasing overall productivity within the department.
  • Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Worked with diverse types of weather and ground conditions.
  • Worked in No Light department from July 2024 til January 2025.

Education

High School Diploma -

New Richmond High, New Richmond, OH
06-1984

Skills

  • Field operations
  • Workplace safety
  • Professional communication
  • Relationship building
  • Following safety practices
  • Customer service
  • Diagnostics and troubleshooting
  • Teamwork and collaboration
  • Routine maintenance

Timeline

Repair Field Technician - Altafiber
09.1989 - Current
New Richmond High - High School Diploma,

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Greg Shook