Gregg Anderson
Kansas City,MO
Summary
Well-qualified Customer service Agent proficient in handling complex customer issues and promoting positive experiences. I Bring extensive high-call volume experience spanning 5 years working with Cable/Mobile customers. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and telephone etiquette. Skilled in working with stressed, confused and upset individuals in need of information and support to navigate their new Mobile devices.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Charter Communications
Kansas City, MO
10.2017 - Current
- Provided primary customer support to customers in fast-paced environment
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information
- Answered constant flow of customer calls
- Used company troubleshooting resolution tree to evaluate technical problems while using personal expertise to find appropriate solutions
- Preserved revenue by utilizing strong communication and negotiation skills, offering Credits as last resort to maintain customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided Information on start-up, shut down and first-level troubleshooting of Mobile devices to customers
- Worked with multiple special project teams since Mobile services rolled out. (ex.- Callback/FCR team, RMA team, assisted with raising fcr for other agents, New hire/Floor walker assistant)
Customer Service Agent
Time Warner Cable
Flushing, NY
10.2015 - 10.2017
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions
- Managed billing, service and account issues for Time Warner Cable customers
- Recommended and upsold new products
- Explained charges, fees, terms of sales and service agreements to customers daily
- Responded to customer needs through competent customer service and prompt problem-solving
- Communicated with customers to assess and address individual needs, providing timely and quality support using CSG/ICOMS systems
Education
High School Diploma -
Liberty High School
Liberty, MO05.2010
Skills
- Credit card processing
- Report preparation
- Good listening skills
- Quick learner
- Computer proficient
- Data entry
- Technical support
- Creative problem solving
- Professional telephone demeanor
- POS systems expert
- Order fulfillment
Timeline
Customer Service Representative
Charter Communications
10.2017 - Current
Customer Service Agent
Time Warner Cable
10.2015 - 10.2017
High School Diploma -
Liberty High School
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