Gregg Gusta
Mebane,NC
Summary
Seek Role as Salesforce Administrator. Currently enrolled in Salesforce training course. Looking for responsible role with day to day responsibilities administering new users and assigning profiles and permissions as needed. Creation of reports and dashboards as needed. Expand responsibilities and duties over time.
Overview
25
25
years of professional experience
Work History
Account Resolution Specialist
Wells Fargo Auto Finance
Raleigh, NC
08.2017 - 07.2019
- #1 in Dollars kept 3 of 4 months.30% more debits than average specialist
- Solution rate above 80% (68 exceeds)Negotiate resolution to borrower delinquency within 60 days. Trained team members on techniques to raise collections
- Reduce delinquency basis points. Research account and transaction records to resolve delinquency
Consumer Loan Underwriter
HCL America Inc
Cary, NC
02.2017 - 07.2017
- Approved, declined, countered loans up to $600,000. Prioritized tasks to meet or exceed timelines.
- Requested required documentation and added and cleared stipulations when necessary.
- Communicate by phone with clients and internally regarding requests/inquiries.
Loss Prevention Underwriter for Wells Fargo
Aerotek, Appleone And Randstad Contractor
Raleigh, NC
06.2013 - 01.2017
- Identified risks resulting from client's business practices, underwriting investigations or fraud exposure. Analyzed credit, income, compliance and title documents, credit history and appraisal during underwriting
- Examined potential loss, severity or frequency of possible loss and documented thought process
- Cleared over 40 alerts per day
- Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes
- Alerted underwriter to potential concerns of misrepresentation and filed UAR as necessary
- Managed daily alert pipeline
Loss Mitigation Underwriter
Seterus Inc
RTP, North Carolina
07.2010 - 06.2013
- Trained employees on loan workout underwriting policies
- Minimize company loss due to foreclosure through 'waterfall' hierarchy of available remedies
- FNMA and company procedures. Awarded STAR Honor by Seterus May 2012 for training high achieving analysts. Closed 40+ short sales per month
- 167+ million in sales in fast paced production environment. Analyzed customer data, financial statements
- Determine risk factors, calculate income based on required documentation and value of property to determine best option for all stakeholders including, borrower, servicer, GSE and Mortgage Insurance
- Managed pipeline of over 165 potential sales
- Perform all assigned duties
Owner
Cathy's Cookie Bouquets
Raleigh, NC
09.1994 - 08.2010
- Worked with team to develop content management e-commerce website using MS SQL database. Grew sales by 300%
- Managed day-to-day business operations.
- Consulted with customers to assess needs and provide solutions. Grew satisfaction by 63%
- Create reports showing key business metrics. Increase profitability by 29%
- Expert on all platforms.
Education
B.S - Finance
Fairfield University
Fairfield, CTSkills
- Studying for Admin Exam
- Enrolled in Focus on Force
- Enrolled in Wheeler Media
- Daily involvement in Trailhead Admin Modules
- Meticulous attention to detail
- Appraisal Ordering
- History of high quality Customer-support
- Committed to providing great end user experience
- Excellent Verbal/written communication
- Willing to be on site and to travel
- High level of accuracy
Additional Information
Enrolled in Focus on Force Admin Exam Readiness Workshop
Udemy -Mike Wheeler Media
2022 Complete Salesforce Administrator Certification Course Trailhead Various Admin ModulesTimeline
Account Resolution Specialist
Wells Fargo Auto Finance
08.2017 - 07.2019
Consumer Loan Underwriter
HCL America Inc
02.2017 - 07.2017
Loss Prevention Underwriter for Wells Fargo
Aerotek, Appleone And Randstad Contractor
06.2013 - 01.2017
Loss Mitigation Underwriter
Seterus Inc
07.2010 - 06.2013
Owner
Cathy's Cookie Bouquets
09.1994 - 08.2010
B.S - Finance
Fairfield University
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