Summary
Overview
Work History
Skills
Timeline
Generic

Greggory A. Jenkins

Sheffield Village,Oh

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

19
19
years of professional experience

Work History

Senior Lead Field Service Engineer

Informa Business Systems
, Ohio
02.2020 - Current
  • Company Overview: NCR affiliate
  • Responsible for scheduling calls and preventative maintenance along with communication with customers while on site.
  • Physical inventory of on-hand parts and Vehicle maintenance.
  • Repairing and servicing of new and used ATM's, Bring lives, ATM/ITM troubleshooting, servicing all lines of Banking and Pharmacy business.
  • Working with Schematics, Wiring diagrams, and Intermediate Networking installs and repairs.
  • Vacuum systems including tube systems and motors, Soldering and PCB board replacement.
  • Solely responsible for all clients and equipment in the State of Ohio and surrounding areas.
  • I have been the sole Tech here for 3+ years.
  • NCR affiliate

Private Contractor for Diebold/Nixdorf

Handling Concepts Inc
Akron
10.2019 - 02.2020
  • ATM Rigging, Installation and Removal.
  • SW deployment and System upgrades.
  • Working closely with Managed service team.
  • System replacements and upgrades.
  • Troubleshooting on multiple systems including Processors and SW deployment.
  • Worked on several high profile Banking systems including PNC, 5th 3rd, Lakewood saving and loan, and Credit unions across the region.
  • Vehicle upkeep and inventory.
  • Product ordering and professional relationships with multiple Banking reps.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Generated reports detailing findings and recommendations.
  • Created and managed project plans, timelines and budgets.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Field Service Technician

Burroughs Payment Services
Plymouth, MI
07.2016 - 10.2019
  • Pneumatic systems troubleshooting and repair.
  • Vacuum systems troubleshooting and repair.
  • Electrical systems troubleshooting and repair.
  • Installation and repair for a variety of smart safes.
  • Installation and repair of a variety of Kiosk ATMs.
  • Troubleshooting and repair of the following systems: Revolution Recycler systems, Tidel Smart SAF, ELLENBY, and Titan systems, All types of ATMs, Kiosks, Islands, and through the walls.
  • Installations and troubleshooting, repair and removal of all systems.
  • Superb customer service, Making professional relationships with all customers in contract.
  • Truck upkeep and inventory.
  • Shipping and receiving of all parts.
  • SW and hardware knowledge.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $100,000.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Operated hand tools and power equipment according to company safety procedures.
  • Responded quickly to emergency maintenance requests for timely on-call support.

Field Service Technician/Installer

Diebold
Canton, Ohio
10.2015 - 06.2016
  • Troubleshooting ATM and currency dispensing devices.
  • SW upkeep and system reloading.
  • Upkeep on Co vehicle and Co vehicle inventory.
  • Working within a region and making customer contacts and Appointment setting for repairs.
  • After hour access to bank branches via personal Key inventory.
  • Ordering parts for said inventory to keep current on Van stock.
  • Customer relations and feedback.
  • Knowledge of current SW packages and processor/operating systems.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $100,000.

Field Service Technician/Gaming Contractor

Intralot Gaming International
Strongsville, Ohio
06.2010 - 06.2015
  • Diagnose and repair hardware, software, and system issues.
  • Provide technical support to customers.
  • Operate company vehicle in performance of duties.
  • Service satellites on rooftop installations.
  • Maintain accurate records through documenting installations, services and repairs.
  • Acting Dispatch for State of Ohio as well.
  • Work with Donlen GPS tracking as well as Seibel dispatch.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $100,000.

E.D./CDU Clinical Technician

Kaiser Permanente
Cleveland Hts
06.2006 - 04.2010
  • Company Overview: Union Local 17
  • I.V. insertion and Phlebotomy.
  • Labwork.
  • EKG, and vitals.
  • Assist Doctors, RNs and other staff in the care of PTs in an emergency setting.
  • CPR accredited.
  • All ER duties including inventory and supply stocking.
  • Union Local 17
  • Assisted in implementation of customized care plans, focusing on patient wellness and comfort.
  • Monitored patients and maintained detailed records for physician review.
  • Worked with physicians and nurses in patience care excellence.
  • Collaborated with healthcare providers and administrators in proper testing.
  • Conducted wide range of laboratory tests and recorded results.
  • Operated wide range of laboratory equipment and instruments to complete analysis.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Helped management optimize laboratory processes for maximum efficiency and performance.

Skills

  • Maintenance and repair
  • Scheduling coordination
  • Remote support
  • Hardware installation
  • Network configuration
  • Software diagnostics
  • Field operations
  • Warranty management

Timeline

Senior Lead Field Service Engineer

Informa Business Systems
02.2020 - Current

Private Contractor for Diebold/Nixdorf

Handling Concepts Inc
10.2019 - 02.2020

Field Service Technician

Burroughs Payment Services
07.2016 - 10.2019

Field Service Technician/Installer

Diebold
10.2015 - 06.2016

Field Service Technician/Gaming Contractor

Intralot Gaming International
06.2010 - 06.2015

E.D./CDU Clinical Technician

Kaiser Permanente
06.2006 - 04.2010

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Greggory A. Jenkins