Gregorio Monter
Coral Springs,FL
Summary
Dynamic professional with a proven track record at EOS Fitness, excelling in customer service excellence and complaint handling. Leveraged entrepreneurial leadership to boost brand awareness and drive sales as an Independent Business Owner. Skilled in social media marketing and adept at planning and execution, consistently exceeding service standards and enhancing client satisfaction.
Highly motivated and passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
Work History
Service Associate
EOS Fitness
09.2024 - Current
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Unloaded, loaded, and stocked merchandise.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Independent Business Owner
Think AI
06.2023 - 11.2023
- Developed software for desktop and mobile operating systems.
- Designed customized solutions for proposals to potential customers.
- Created proofs of concept for innovative new solutions.
- Conducted data modeling, performance and integration testing.
- Developed conversion and system implementation plans.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created and managed social media campaigns to increase brand engagement.
Appointment Setter
Influencers
11.2022 - 07.2023
- Acted as first point of contact and set appointments for high ticket prospective clients.
- Addressed client inquiries and updated database information.
- Scheduled and confirmed appointments and meetings for senior management team.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Online Store Manager
Bear Feet
02.2023 - 05.2023
- Kept detailed records of sales and contracts.
- Updated company website with deals and product packages.
- Responded to internet inquiries and phone calls in timely matter.
- Trained sales staff on company procedures and salesmanship.
- Implemented systems and procedures to increase sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Conducted daily updates to social media profiles to boost company online presence.
- Designed and presented social media campaign ideas.
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
Education
Associate of Arts - Finance
Palm Beach State College
Lake Worth, FL06-2026
High School Diploma -
Marjory Stonemason Douglas High School
Parkland, Fl06-2024
Skills
- Customer service excellence
- Stock management proficiency
- Complaint handling
- Sales experience
- POS experience
- Scheduling and calendar management
- Social media marketing
- Willingness to learn
- Business development
- Entrepreneurial leadership
- Planning and execution
- Budget management
- Markets and stocks
- Trading strategies
- Trading operations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Service Associate
EOS Fitness
09.2024 - Current
Independent Business Owner
Think AI
06.2023 - 11.2023
Online Store Manager
Bear Feet
02.2023 - 05.2023
Appointment Setter
Influencers
11.2022 - 07.2023
Associate of Arts - Finance
Palm Beach State College
High School Diploma -
Marjory Stonemason Douglas High School
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