Gregory Anders
Warsaw,IN
Summary
Proven Parts Specialist with a track record of enhancing customer satisfaction and streamlining inventory at Model 1 Ford of Warsaw. Skilled in parts identification and customer service, adept at fostering relationships and efficiently managing resources. Increased sales through expert product research and effective price negotiation. Committed to continuous improvement and team training.
Overview
11
11
years of professional experience
Work History
Parts Specialist
Model 1 Ford of Warsaw
08.2024 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Tracked parts use and charged items to customer accounts for billing.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
Parts Specialist
Rice Ford Lincoln Mercury
09.2017 - 08.2024
Sales Associate
Kerlinmotors
10.2013 - 08.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Plymouth High School
Plymouth, IN09.2001
Skills
- Warehouse operations
- Shipping and receiving
- Returns processing
- Packaging and labeling
- Forecasting and planning
- Parts identification
- Stock control
- Customer service
- Ordering parts
- Invoice processing
- Order fulfillment
- Problem-solving skills
- Shipping coordination
- Customer relationship development
- Product research
- Price negotiation
- Revenue generation
- Attention to detail
- Task prioritization
Timeline
Parts Specialist
Model 1 Ford of Warsaw
08.2024 - Current
Parts Specialist
Rice Ford Lincoln Mercury
09.2017 - 08.2024
Sales Associate
Kerlinmotors
10.2013 - 08.2017
Plymouth High School
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