Gregory Barnes
Case Manager
Greensboro,NC
Summary
Empathetic Senior Case Manager with four years of experience in housing case management. Guides lower-level case managers in solving client needs effectively, simultaneously engaging personally in case work. Compassionate professional giving back to community through service to others.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
Work History
Case Management Specialist
Greensboro Urban Ministry
Greensboro, NC
09.2018 - Current
- Provided safety planning, crisis intervention, and case management to clients.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Mentored advocates, case managers, interns and volunteers to create positive, productive atmosphere.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Referred families to shelters, legal resources and educational programs.
- Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Master of Science - Clinical Psychology
Capella University
Minneapolis, MN 08.2018 - Current
Skills
Client needs assessments
Written and verbal communication
Good Telephone Etiquette
Interpersonal Communication
Self-Motivated
Interviewing skills
Attention to Detail
Problem-Solving
Dependable and Responsible
MS Office
Excellent Communication
Proficient in Peach Tree accounting, NC HMIS,
Certification
[Contemporary Theory in Addictive Behavior], [Capella University] - [October 2022- May 2023]
Timeline
Licensed [Primerica Financial Services / Life Insurance Agent State of NC] - [February 2024-Present]
02-2024
[Contemporary Theory in Addictive Behavior], [Capella University] - [October 2022- May 2023]
06-2023
Case Management Specialist
Greensboro Urban Ministry
09.2018 - Current
[HMIS Certified], [Greensboro Urban Ministry] - [September 2018-Present]
09-2018
Master of Science - Clinical Psychology
Capella University
08.2018 - Current