Rhonda Brown
Head Hostess/Food Server
Las Vegas,NV
Summary
Proven Patient Service Representative with a track record of enhancing customer satisfaction and increasing sales revenue at First American Home Warranty. Skilled in insurance verification and delivering exceptional customer service. Demonstrates expertise in medical terminology and HIPAA compliance, fostering trust and efficiency in healthcare environments.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Intermountain Healthcare
09.2023 - 10.2024
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Inside Sales Representative/CSR, Sales
First American Home Warranty
01.2019 - 02.2022
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Inside Sales Representative/CSR, Sales
Cox Communications
02.2015 - 12.2018
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Education
High School Diploma -
Cypress High School
Cypress, CA06-1988
Skills
- Medical terminology knowledge
- Insurance Verification
- HIPAA Compliance
- Customer Service
- Insurance verifying
- Appointment Scheduling
Timeline
Patient Service Representative
Intermountain Healthcare
09.2023 - 10.2024
Inside Sales Representative/CSR, Sales
First American Home Warranty
01.2019 - 02.2022
Inside Sales Representative/CSR, Sales
Cox Communications
02.2015 - 12.2018
High School Diploma -
Cypress High School
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