Dynamic entrepreneur with a proven track record in small business operations and customer relations, notably at Vapor Trails & Tattoo Ink. Excelled in relationship building and verbal communication, achieving significant financial growth through strategic planning and targeted marketing efforts. Skilled in fostering high-performing teams and enhancing customer satisfaction.
Overview
21
21
years of professional experience
Work History
Owner
Smokin Bros. BBQ
04.2021 - Current
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Owner
Vapor Trails & Tattoo Ink
09.2016 - 03.2020
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Implemented marketing strategies to increase brand awareness and attract new customers.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Tattoo Artist
Flesh Expressions
03.2012 - 07.2016
Created custom tattoo designs for customers.
Utilized photographs and sketches from customers to develop ideas.
Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results.
Contributed to a positive studio atmosphere by fostering teamwork among staff members and encouraging open communication.
Increased studio''s clientele base through consistent high-quality work and outstanding customer service.
Performed clean, high-quality work at all times.
Maintained a clean and hygienic workspace, adhering to industry standards and ensuring client safety.
Accepted and processed customer payments.
Kept areas neat and clean and equipment sanitized.
Streamlined appointment scheduling for improved efficiency, ensuring timely completion of tattoo projects.
Grew client base by marketing services.
Construction Foreman
W.Craig Adams
01.2004 - 11.2010
Supervised field crews to maximize quality and work efficiency.
Studied and interpreted blueprints to plan construction phases and team assignments.
Reduced safety incidents by implementing and enforcing strict safety guidelines and protocols.
Verified and submitted team timesheets.
Interacted with employees to demonstrate high standards and mitigate issues effectively.
Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Consistently met deadlines under pressure through diligent time management abilities.
Coordinated materials to maintain steady flow and meet productivity objectives.
Enhanced project efficiency by delegating tasks and supervising construction crew members.
Education
GED -
Kennard Dale HS
Fawn Grove, PA
01-1994
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Timeline
Owner
Smokin Bros. BBQ
04.2021 - Current
Owner
Vapor Trails & Tattoo Ink
09.2016 - 03.2020
Tattoo Artist
Flesh Expressions
03.2012 - 07.2016
Construction Foreman
W.Craig Adams
01.2004 - 11.2010
GED -
Kennard Dale HS
Similar Profiles
Khrystina GunnKhrystina Gunn
Manager at Smokin Son of a Gunn BBQManager at Smokin Son of a Gunn BBQ