Gregory Bohl

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Monitored inventory levels and placed orders to replenish stock.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Developed estimates by costing materials, supplies, and labor.

• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

• Reduced downtime by maintaining a clean and organized workspace, ensuring tools were readily available for use.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Changed, rotated, and balanced tires on different types of vehicles.