Summary
Overview
Work History
Education
Skills
Certification
handgun marksmenship
Timeline
Generic

Gregory Bunton

Peachtree City,GA

Summary

Forward-thinking Operations Specialist bringing 20 years of expertise in customer service for public sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in MS Office, ForeFlight, and Flight Aware software.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS and Publix
12.2014 - 03.2020
  • Provided excellent customer service, built customer loyalty; filled prescriptions; led Flu shot sales.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Team leader

State Of Florida
07.2009 - 12.2010
  • Made determinations on whether claimants would receive unemployment.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.

Desktop Support Spec III

Robert Half Technology and The Mitre Corp
08.2003 - 05.2005
  • Single point of contact for computer and network problem resolution for 5300+ employees.
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and corporate policies.
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.

Domestic Engineer

US Air Force
06.2005 - 06.2009
  • Answered telephone and doorbell, took messages, and relayed information to owner.
  • Adhered to professional house cleaning checklist.
  • Tended to 24-hour needs of two children under the age of 4 years old.

Workstation Spt Analyst

Volt Services Grp and Puget Sound Energy
08.1997 - 07.2003
  • Provided computer, printer and peripheral device problem ID and resolution for 375+ personnel.
  • Created user accounts and managed access control.
  • Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback.

Commissioned Officer and Platoon Leader

United States Army
05.1992 - 06.1997


  • Battalion S-3 AIR – in charge of moving the Infantry Battalion by Sea, Air, and Land transportation.
  • Enforced technical and tactical training standards; and conducted personal and professional counseling, routine inspections and physical fitness tests for a platoon of 30 soldiers.
  • Served as principal advisor to First Sergeant and Commander.

Education

FAA Aircraft Dispatcher License -

Atlanta Dispatcher Academy
Atlanta, GA
09.2023

Bachelor of Science - Nursing

University of CA San Diego (extension)
San Diego, CA
2021

Ph.D. - Pharmacy

Florida Agricultural And Mechanical University
Tallahassee, FL
2021

Bachelor of Science - Accounting

Florida State University
Tallahassee, FL
1990

Skills

  • Pipeline Growth
  • Issue Resolution
  • Conflict Resolution
  • Attention to Detail
  • Safety
  • Call Center Operations
  • Client Support
  • Overseeing Daily Activities
  • Effective Customer Service
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Continuous Improvement Strategies

Certification

FAA Aircraft Dispatcher Microsoft Certified Systems Engineer (MSCE) FAA Student Pilot Microsoft Certified Professional (MCP)

handgun marksmenship

I love developing shooting skills by teaching my two children the art of marksmanship.

Timeline

Pharmacy Technician

CVS and Publix
12.2014 - 03.2020

Team leader

State Of Florida
07.2009 - 12.2010

Domestic Engineer

US Air Force
06.2005 - 06.2009

Desktop Support Spec III

Robert Half Technology and The Mitre Corp
08.2003 - 05.2005

Workstation Spt Analyst

Volt Services Grp and Puget Sound Energy
08.1997 - 07.2003

Commissioned Officer and Platoon Leader

United States Army
05.1992 - 06.1997

FAA Aircraft Dispatcher License -

Atlanta Dispatcher Academy

Bachelor of Science - Nursing

University of CA San Diego (extension)

Ph.D. - Pharmacy

Florida Agricultural And Mechanical University

Bachelor of Science - Accounting

Florida State University

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Gregory Bunton