Simeon Spence
Virginia Beach,Virginia
Summary
Dynamic professional with extensive experience in customer service. Highly organized professional that easily establishes relationships with customers. Stays calm under pressure. A results-oriented worker that engages with customers to help establish rapport. Dedicated to exceeding client expectations by verifying satisfactory resolutions. Skilled at maintaining positive communications even in stressful situations. Strong background in providing efficient and effective solutions to clients. Dedicated team player that delivers great customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Intellectechs
01.2023 - Current
- Provided on-call support for over 30 clients a day
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Assisted Multiple mid C-level suite clients with technical issue.
Maitre D'Hotel
Goldkey Inc.
04.2022 - 05.2023
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Development Specialist
Ripord.io
10.2021 - 11.2022
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Achieved new business and increased sales by over 20% by implementing new modern day strategies.
- Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Directed customer leads to connections department for further assistance.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Marketing Specialist
James & Lee Realty
08.2018 - 09.2021
- Monitored trends in social media, industry and competitive landscape to create new material.
- Identified appropriate marketing channels and target customers for campaigns.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Developed advertisements with impactful messages to stimulate engagement and reach target audiences.
Education
High School Diploma -
Kempsville High School
Virginia Beach, VAComputer Science
Old Dominion University
Norfolk, VASkills
- Outbound Calls
- Help Desk Support
- Converting Leads
- Sales Representative Scheduling
- Setting Up Appointments
- Interpersonal Communication Skills
- Pipeline Growth
- Remote System Analysis
- Diagnosis and Troubleshooting
- Organizational Skills
- Customer Service Process Improvement
- Administrative Support
- Customer Satisfaction
Certification
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Microsoft 365 Certified: Fundamentals
- Microsoft Excel Certification
- Microsoft Powerpoint Certification
- WRS Certification
Timeline
Help Desk Technician
Intellectechs
01.2023 - Current
Maitre D'Hotel
Goldkey Inc.
04.2022 - 05.2023
Sales Development Specialist
Ripord.io
10.2021 - 11.2022
Marketing Specialist
James & Lee Realty
08.2018 - 09.2021
High School Diploma -
Kempsville High School
Computer Science
Old Dominion University
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