Gregory Campbell
Augusta Regional Airport
Warrenville,SC
26
years of professional experience
Results-driven professional with a strong background in airport operations and customer service. Known for enhancing efficiency through process improvements and mentoring team members to achieve high standards of service delivery.
Work History
Assistant Lead Augusta Regional Airport
5 Years 9 Months- Led daily operations, ensuring compliance with safety regulations and operational protocols.
- Implemented process improvements that increased operational efficiency and reduced delays.
- Mentored junior team members, fostering professional development and enhancing team performance.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
Airport Customer Service Agent
8 Years 6 Months- Assisted passengers with check-in processes and boarding procedures.
- Resolved customer inquiries and concerns to enhance travel experience.
- Coordinated baggage handling and oversaw lost luggage claims.
- Implemented customer feedback systems to improve service delivery.
- Trained new agents on airport protocols and customer service standards.
- Streamlined communication between airline staff and passengers for efficiency.
Customer Service Manage
2 Years 3 Months- Led customer service teams to enhance operational efficiency and improve overall passenger experience.
- Streamlined processes for handling customer inquiries, reducing response times and increasing resolution rates.
- Implemented feedback systems to assess customer satisfaction and identify areas for service improvement.
- Developed training programs for staff, fostering skill development and improving service delivery standards.
- Coordinated cross-departmental initiatives to ensure consistency in service quality across all touchpoints.
- Mentored junior staff, promoting a culture of teamwork and professional growth within the department.
Customer Service Representative
1 Year 3 Months- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Assisted passengers with ticketing, boarding procedures, and baggage claims to enhance travel experience.
- Trained new staff on customer service protocols and software systems for enhanced performance.
- Collaborated with team members to streamline communication processes and improve operational efficiency.
Customer Service Manager
7 Years- Led customer service team to enhance passenger satisfaction and streamline operations.
- Implemented new customer feedback systems, driving proactive response strategies to complaints.
- Developed training programs to improve staff performance and service delivery consistency.
- Analyzed service metrics to identify trends and drive improvements in operational efficiency.
Education
Bachelor of Arts - Business Administration
Associate of Arts - Business
Skills
Operational oversight
Coaching techniques
Task delegation
Decision-making capacity
Time management
Problem-solving abilities
Multitasking Abilities
Multitasking
Consistent performance
Excellent communication
Timeline
Assistant Lead Augusta Regional Airport
Augusta Regional Airport
01.2021 - CurrentRead More
Airport Customer Service Agent
Augusta Regional Airport
09.2012 - 03.2021Read More
Customer Service Manage
American Eagle Airlines/Augusta Regional Airport
05.2010 - 08.2012Read More
Customer Service Representative
United Express/Colgan Airlines
01.2009 - 04.2010Read More
Customer Service Manager
US Airways/PSA Airlines:Piedmont Airlines
01.2001 - 01.2008Read More
James Madison University
Bachelor of Arts from Business Administration
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Ferrum College
Associate of Arts from Business
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