Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Gregory Caplan

Gregory Caplan

ROSLINDALE,MA

Summary

Dynamic Millwork Sales Specialist and Installation Manager at Boston Building Materials Coop, I excelled in consultative sales and project estimation, driving customer satisfaction through innovative solutions. My leadership in expanding product offerings and creating educational displays significantly enhanced client engagement, while my attention to detail ensured project quality and repeat business.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Millwork Sales Specialist and Installation Manager

Boston Building Materials Coop
07.2012 - 03.2025
  • Brought contractor experience to discussions with clients about innovative solutions for their projects.
  • Managed multiple projects simultaneously, ensuring timelines were met and promoting project quality and customer satisfaction.
  • Expanded product offerings within the showroom by researching new vendors, negotiating favorable terms, and showcasing their products for increased variety and customer appeal.
  • Collaborated with team members to create uniquely educational showroom displays providing various millwork for hands on experience.
  • Provided detailed project estimates, ensuring accuracy in pricing and materials needed for successful completion.
  • Resolved all customer issues promptly, resulting in high levels of client satisfaction and repeat business.

Owner and Manager

Living Structures Inc.
03.1998 - 05.2012
  • Founded and led Living Structures as the 1st green home remodeling company in Boston.
  • Provided custom home remodeling with designs for maximized comfort, energy efficiency, sustainable materials utilization and resource recycling.
  • Implemented a marketing strategy that included presentations at green and Earth-focused events in numerous communities throughout the greater Boston area.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Supported deep customer satisfaction by including appropriate education on greenest options, handling information and work flow in an organized, transparent manner and providing exceptional service at every stage of each project.
  • Designed and carried out a whole home renovation to a Victorian townhome that achieved EnergyStar II qualification and won the Boston award for Best Green Renovation in 2010

Education

Bachelor of Fine Arts - Visual Arts

Carnegie Mellon University
Pittsburgh, PA
06-1973

Skills

  • Design consultation
  • Material sourcing
  • Project estimation
  • Millwork expertise
  • Consultative sales
  • Renovation projects
  • Home construction
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Safety and cleanliness standards
  • Product knowledge

Certification

Massachusetts Licensed Construction Supervisor # CS062562

Lead Safe Renovator

Interests

Lifelong planetary citizen, long time climate activist, student of whole, interdependent systems

Timeline

Millwork Sales Specialist and Installation Manager

Boston Building Materials Coop
07.2012 - 03.2025

Owner and Manager

Living Structures Inc.
03.1998 - 05.2012

Bachelor of Fine Arts - Visual Arts

Carnegie Mellon University

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Gregory Caplan