Gregory Carroll
Tucson,AZ
Summary
Adept at time management and customer service, I consistently upheld Uber's reputation through safe driving and professional demeanor. My experience spans from patient transport at Banner Health to pharmacy support at CVS, showcasing flexibility and a results-driven approach. Skilled in navigating high-pressure environments, I excel in roles requiring punctuality and a clean driving record.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Driver
Uber
Tucson, AZ
06.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Customer Service Representative Agent
Alorica
Tucson, AZ
03.2024 - 06.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
Patient Transporter
Banner Health
Tucson, AZ
05.2023 - 02.2024
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Maintained confidentiality of patient data and condition to safeguard health information.
Pharmacy Technician
CVS Pharmacy
Scottsdale, AZ
05.2019 - 05.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Warehouse Worker and Meter Installer
Mountain States Pipe & Supply
Colorado Springs, CO
05.2000 - 04.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Education
History
Arizona State University
Tempe, AZBachelor Of Arts - History
Metropolitan Stats University of Denver
Denver, CO01.2014
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Patience and understanding
- Flexible Schedule
- Punctuality
Certification
I’m a certified Peer Recovery Support Specialist. I have my certificate of course completion and it is readily available when it’s needed.
Timeline
Driver
Uber
06.2024 - Current
Customer Service Representative Agent
Alorica
03.2024 - 06.2024
Patient Transporter
Banner Health
05.2023 - 02.2024
Pharmacy Technician
CVS Pharmacy
05.2019 - 05.2023
Warehouse Worker and Meter Installer
Mountain States Pipe & Supply
05.2000 - 04.2018
History
Arizona State University
Bachelor Of Arts - History
Metropolitan Stats University of Denver