Gregory Castaneda
Summary
Dedicated and experienced Casino Supervisor with over 14 years in the gaming industry, specializing in table games. Proven track record in managing high-pressure environments, ensuring compliance with gaming regulations, and delivering exceptional customer service. Expertise in overseeing operations for various table games, including baccarat, high limit, roulette, blackjack, and multiple carnival games.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Table Game Supervisor & Pit Manager
Cosmopolitan Of Las Vegas
Las Vegas
06.2012 - Current
- Oversee daily operations of table games, ensuring compliance with gaming regulations and company policies.
- Manage a team of dealers and floor staff, providing training and guidance to enhance service quality.
- Supervise table games including baccarat, high limit, roulette, blackjack, and various carnival games, ensuring optimal gameplay and customer engagement.
- Monitor game performance and implement strategies to maximize revenue while maintaining a top-tier gaming experience.
- Handle high-stakes situations and customer disputes professionally, maintaining a positive gaming environment.
- Engage with VIP guests, offering personalized service in high-limit areas.
Table Games Dealer
Hard Rock Casino
Las Vegas
05.2010 - 05.2014
- Dealt various table games, including blackjack, craps, and roulette, while ensuring a fair and entertaining gaming experience.
- Trained new dealers on game rules and customer service standards.
- Assisted in achieving departmental goals by providing excellent service and maintaining game integrity.
Floor Supervisor
Aliante Casino
Las Vegas
01.2008 - 06.2012
- Supervised table games operations, ensuring compliance with regulatory standards and internal policies.
- Coordinated with dealers and pit staff to enhance game efficiency and customer satisfaction.
- Resolved customer inquiries and complaints, fostering a welcoming atmosphere for all guests.
- Conducted regular staff meetings to communicate updates and maintain team morale.
Education
Simi Valley High School
Simi Valley, CASkills
- Table Games Management: Extensive knowledge of baccarat, high limit, roulette, blackjack, and multiple carnival games
- Customer Service: Strong ability to foster relationships with guests and ensure their satisfaction
- Team Leadership: Experienced in training and managing teams for optimal performance
- Operational Compliance: In-depth understanding of gaming regulations and compliance standards
- Conflict Resolution: Proven skills in effectively handling disputes and maintaining a positive environment
Certification
- Active Nevada Gaming License
Timeline
Table Game Supervisor & Pit Manager
Cosmopolitan Of Las Vegas
06.2012 - Current
Table Games Dealer
Hard Rock Casino
05.2010 - 05.2014
Floor Supervisor
Aliante Casino
01.2008 - 06.2012
Simi Valley High School