Gregory Cerul
Syracuse
Summary
Dynamic professional with a proven track record at Burger King, excelling in customer service and inventory management. Adept at enhancing team productivity and streamlining processes, I leverage strong problem-solving skills to resolve complex issues, ensuring exceptional client satisfaction and operational efficiency. Committed to fostering relationships and delivering results in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Associate
Burger King
Syracuse, NY
02.2025 - Current
- Operated kitchen equipment and maintained cleanliness standards to ensure food safety compliance.
- Prepared and assembled menu items according to established recipes and presentation guidelines.
- Assisted in training new team members on operational procedures and customer service protocols.
- Provided exceptional customer service, addressing inquiries and resolving complaints promptly.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Monitored inventory levels and restocked supplies as needed to support daily operations.
- Adhered to health and safety regulations while executing daily tasks in fast-paced environment.
- Maintained accurate cash handling procedures during transactions at the register.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Computer Technician
Self Employed Services
Syracuse, NY
01.2006 - Current
- Diagnosed and repaired hardware and software issues for diverse client systems.
- Provided technical support and troubleshooting for various operating systems and applications.
- Installed, configured, and maintained computer systems and peripherals to ensure optimal performance.
- Educated clients on best practices for system maintenance and cybersecurity measures.
- Collaborated with clients to develop tailored technology solutions that met specific needs.
- Streamlined repair processes, enhancing turnaround times for service requests significantly.
- Mentored junior technicians in effective troubleshooting techniques and customer service skills.
- Evaluated emerging technologies to recommend upgrades that improved client productivity and efficiency.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Auditor
Multi Business Inventory
Syracuse, NY
11.2018 - 01.2019
- Conducted comprehensive audits to ensure compliance with financial regulations and company policies.
- Analyzed inventory records to identify discrepancies and recommend corrective actions.
- Collaborated with cross-functional teams to streamline auditing processes and enhance accuracy.
- Utilized auditing software to document findings and generate detailed reports for management review.
- Assisted in developing audit plans that align with organizational goals and risk assessments.
- Evaluated internal controls and made recommendations for improvement to safeguard assets.
- Provided training on audit procedures and best practices to junior staff members, fostering skill development.
- Monitored compliance with prescribed guidelines, enhancing operational efficiency across departments.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Planned and executed follow-up audits at appropriate intervals.
- Followed established auditing processes to meet internal and regulatory requirements.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
Education
GED -
Syracuse City School District
Syracuse, NY04-2002
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Oral communication
- Flexible schedule
- Order fulfillment
- Inventory management
- Sales expertise
- Sales techniques
- Supporting sales staff
- Loyalty program promotion
- Project reporting
- Preparing reports
- POS system operation
- Product inspection
- Event coordination
Timeline
Associate
Burger King
02.2025 - Current
Auditor
Multi Business Inventory
11.2018 - 01.2019
Computer Technician
Self Employed Services
01.2006 - Current
GED -
Syracuse City School District