Gregory Cunningham
West Des Moines,IA
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at Composites One and the United States Census. Skilled in active listening and critical thinking, achieving a significant increase in territory sales through strategic client relationships and new business development. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
PurFoods
07.2023 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Office Operations Supervisor
United States Census
02.2020 - 12.2020
- Collaborated with other department supervisors to achieve company-wide goals and objectives.
- Assisted in the management and day-to-day activities of the Des Moines office. Conducted phone interviews for potential hires and assisted census enumerators in field operations.
- Managed daily operations, ensuring a smooth workflow in a fast-paced environment.
Enumerator Iowa Special Census
United States Census
06.2015 - 03.2016
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
- Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
Outside Sales Representative
Composites One, Inc.
04.1995 - 06.2011
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
Education
Bachelor of Arts - Liberal Arts And Sciences
University of Illinois At Chicago
Chicago, ILSkills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Timeline
Customer Service Representative
PurFoods
07.2023 - Current
Office Operations Supervisor
United States Census
02.2020 - 12.2020
Enumerator Iowa Special Census
United States Census
06.2015 - 03.2016
Outside Sales Representative
Composites One, Inc.
04.1995 - 06.2011
Bachelor of Arts - Liberal Arts And Sciences
University of Illinois At Chicago
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