Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
20
20
years of professional experience
Work History
General Manager
Liberty Ford Aurora
Aurora, OH
05.2018 - Current
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales. Developed community partnerships with schools, municipalities and other local businesses. I currently have 70 + employees that I lead on a daily basis.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Conducted regular meetings with senior management team to review progress against established objectives.
General Sales Manager
Liberty Ford Maple Heights
Maple Heights, OH
05.2017 - 05.2018
Developed and implemented strategies to increase sales revenue.
Monitored customer satisfaction levels and took corrective action when needed.
Managed staff of 15 sales representatives, providing guidance and support as needed.
Conducted regular training sessions for new sales personnel.
Ensured compliance with applicable laws and regulations related to sales activities.
Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
Sales Manager
Liberty Ford Maple Heights
Maple Heights, OH
08.2011 - 05.2017
Created and maintained sales environment to support business objectives.
Achieved company growth and brand development through market expansion and sales.
Established new accounts and serviced existing accounts maintaining professional relationships.
Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Sales Consultant
Zarzour Nissan/Chevrolet
Willoughby, OH
06.2003 - 07.2011
Cultivated interpersonal skills by building positive relationships with others.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Proven ability to develop and implement creative solutions to complex problems.
Skills
Business Development
Service Quality Improvement
Customer Relationship Management
Recruiting and Hiring
Public Relations
Customer Retention
Community Outreach
Leadership and Team Building
Financial Document Control
Recruitment
Salary Structure/Compensation Analysis
Event Management and Promotion
Multimillion-Dollar P&L Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.