Gregory Delaura
Franklin Lakes,NJ
Summary
Accomplished entrepreneur with a proven track record at Tawara Mart and Delfom LLC, excelling in operations management and customer relations. Leveraged relationship-building skills to secure repeat business and foster a loyal customer base. Demonstrated expertise in financial oversight and project management, significantly enhancing client satisfaction and team performance. Passionate about delivering high-quality service and achieving operational excellence.
For the past five years i have been the primary caregiver for my wife who has colon cancer
Overview
22
22
years of professional experience
Work History
Owner
Tawara Mart
10.2020 - 09.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Shop Owner
Delfom LLC
11.2002 - 06.2019
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
Education
Master of Arts - Sculpture
Virginia Commonwealth University
Richmond, VA05-2002
Master of Arts - Sculpture
Ramapo College of New Jersey
Mahwah, NJ05-2000
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Client Service
- Operations Management
- Primary caregiver for wife with colon cancer 5 years
Affiliations
- Graduate of Ramapo College
Timeline
Owner
Tawara Mart
10.2020 - 09.2024
Shop Owner
Delfom LLC
11.2002 - 06.2019
Master of Arts - Sculpture
Virginia Commonwealth University
Master of Arts - Sculpture
Ramapo College of New Jersey
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