Gregory Duran
Chino,CA
Summary
Dynamic Account Representative at Mission Linen and Uniform Service, recognized for enhancing customer satisfaction through proactive engagement and effective problem-solving. Leveraged CRM proficiency to exceed quotas and foster strong client relationships, while expertly navigating complex financial processes to mitigate risks. Committed to delivering exceptional account management and customer service.
Overview
13
13
years of professional experience
Work History
Account Representative
Mission Linen and Uniform Service
05.2012 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Consistently exceeded quota expectations leading the way among fellow representatives.
Education
High School Diploma -
Chino Hills High School
Chino HillsSkills
- Customer engagement
- CRM proficiency
- Customer relationship management
- Account management
Timeline
Account Representative
Mission Linen and Uniform Service
05.2012 - Current
High School Diploma -
Chino Hills High School
High Impact Award Winner
Exceeded quarterly and annualized quote requirements by 125% or more.
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