Gregory Forma
Portsmouth,NH
Summary
Dynamic Service Manager with a proven track record at Sullivan Tire and Auto Service, excelling in customer service management and team leadership. Skilled in problem-solving and utilizing service management software, I fostered a positive work environment, enhancing customer satisfaction and driving operational efficiency through effective training and development initiatives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Manager
Sullivan Tire and Auto Service
Portsmouth, NH
09.2024 - Current
- Assisted in managing service operations to enhance customer satisfaction.
- Supported team in resolving customer inquiries and issues efficiently.
- Learned to utilize service management software for tracking service requests.
- Collaborated with colleagues to ensure timely completion of service tasks.
- Gained knowledge of inventory management and supply chain processes.
- Maintained organized records of customer interactions and feedback.
- Participated in training sessions to improve product knowledge and service skills.
- Adapted quickly to changes in service protocols and procedures.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Monitored service staff performance and provided feedback for improvement.
Service Manager
Mavis Tire
Plaistow, NH
07.2022 - 03.2024
- Assisted in managing service operations to enhance customer satisfaction.
- Supported team in resolving customer inquiries and issues efficiently.
- Learned to utilize service management software for tracking service requests.
- Collaborated with colleagues to ensure timely completion of service tasks.
- Gained knowledge of inventory management and supply chain processes.
- Maintained organized records of customer interactions and feedback.
- Participated in training sessions to improve product knowledge and service skills.
- Adapted quickly to changes in service protocols and procedures.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Monitored service staff performance and provided feedback for improvement.
Education
High School Diploma -
Briarcliff Manor High School
Briarcliff Manor, NYAutomotive Engineering
Saddle Back College
Mission Viejo, CASkills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Reliable and responsible
Customer service
Customer service management
Employee training and development
Team collaboration and leadership
Trustworthy and honest
Workplace safety
Crew leadership
Certification
BG services certified
NH STATE INSPECTION LICENSE
Goodyear Tire expert
Falken/Dunlop certified
CPR
AC Delco
Timeline
Service Manager
Sullivan Tire and Auto Service
09.2024 - Current
Service Manager
Mavis Tire
07.2022 - 03.2024
High School Diploma -
Briarcliff Manor High School
Automotive Engineering
Saddle Back College