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Versatile Change Management professional with 6+ years of experience driving organizational transformation across healthcare, government, and nonprofit sectors. Adept at strategy development, stakeholder alignment, and process optimization. Recognized for delivering measurable results through inclusive leadership, data-informed decisions, and a human-centered approach. Thrives in dynamic environments, balancing empathy with execution to lead sustainable change.

Customer Service Representative with top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Developed strong client support and resource coordination skills in fast-paced environment. Demonstrates excellent problem-solving abilities and effective communication techniques. Seeking to transition into new field to leverage and expand these skills for impactful client-focused work

 Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.   

Dynamic Case Manager with a proven track record at Platinum Community Care, excelling in client empowerment and care coordination. Skilled in project management and effective communication, I successfully developed individualized treatment plans and collaborated with diverse agencies, enhancing service delivery and client satisfaction. Committed to improving operational efficiency and client outcomes. Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.

Dynamic results-driven professional with a proven track record in relationship building and sales expertise, notably at Best Buy and Apple. Excelled in developing strategies that increased sales revenue and enhanced team cohesion. Skilled in problem-solving and verbal communication, achieving positive outcomes in diverse roles from Case Manager to Sales Manager. Demonstrates exceptional time management and customer service abilities, as well as written and oral communication skills.

Gregory Franklin

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Store Manager of Operations

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Associate of Science - Human Services

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Case Manager

Store Manager of Operations

Associate of Science - Human Services

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